05-24-2011 09:21 AM
Previous NAS440 up for 4-5 months ran fine, small mixed DHCP workgroup (Win7-64/XP/Vista). One day declined/stopped (couldn't copy to/from) to the point where BlackArmor Discovery (BAD) could see it, but when you click on "View Drive Details", get the infamous "The network path was not found" (TNPNF, i.e. same behavior on all networked computers with BAD). Tech support troubleshot over phone and said NIC was likely bad, RMA'd.
1. Just got replacement NAS, plugged it in, BAD sees new NAS and OK with View/Manage...
2. Shut everything down (switch - DLink-24port, DSL router, networked computers), swap our old data drives into replacement NAS. BAD sees it, but get same error (TNPNF). LCD panel shows ip/subnet/volume(11%)/health/drives with green lights, OK. Can ping it, firewalls down/network discovery on, enter name/ip in browser, can't get it. Qwest DSL (Motorola 3347) LAN table sees it. Same error from all Vista/Win7 64/XP machines. Plugged in direct to a computer, same error....
I'm no IT/network guy, it was easy to set up and worked for months. Very frustrated, ideas?
05-24-2011 10:45 AM
I believe the issue followed the drives when you connected them to the replacement NAS. This indicates a corruption on the drives. Use the NAS Manager page and the NAS to USB backup option to make your data safe before anything else.
As a test leave the original drives in the replacement NAS then download the latest firmware and use the NAS Manager page to flash the firmware. Attempt this even if the NAS firmware shows current.
Click Here to Download BA NAS Firmware
I think the flash attempt will report that, "The firmware image is not valid. Please use a valid firmware image."
A failure to flash will be a validation to the corruption on the original drives.
I have corrected this issue before by connecting the NAS drives as SATA drives off the side of a PC and used Diskpart to clean the drives. When you put the drives back in the NAS and boot the NAS it will rebuild the unit and the raid automatically. Then create user accounts and shares and copy the data back.
After you have done this and everything is working contact Seagate Support. They will have to do something on their end so that the NAS will communicate with Global Access Again, if you want to use that feature.
I think you indicated the replacement NAS had drives in it and it all worked until you put the original drives
back in to the NAS. To save time just use the replacement NAS and its drives and put your data back on.
05-24-2011 11:29 AM
I do have an external nightly USB backup in place, so I have a copy of critical, but not all data that is on the NAS440. It would be nice to get everything off of it if possible...
The problem with the original drives in the new NAS is I can't get to/any NAS Manager pages (i.e. click on View Drive Details, get the error "The network path was not found.") Again, I won't be able to upgrade the firmware either at least through the Black Armor Discovery interface or trying to get there directly via a browswer (//192.168.0.4/index.php). Any alternatives, am I missing somethin here?
Is there any way to determine if one of the drives has the problem? If possible, then cold swap that "bad" drive out with a good and upon restart would it automatically rebuid?
I suspect, I'm at the point of looking at RAID5 recovery tools, such as iRecover/RaidReconstructor, any recommendations?
Thanks for your help....