04-22-2012 12:59 PM - edited 04-22-2012 01:07 PM
Hi i had to RMA my 500GB XT to which got replaced with the 750GB XT 2 now this is giving up the ghost as well.
My laptop being expensive hasn't been droped or anything its been looked after big time and now Seagate Tools is coming up with the following issue.
--------------- SeaTools for Windows v22.214.171.124 ---------------
Serial Number: XXXXXXXXXXXXXXXXX
Firmware Revision: SM12
SMART - Pass 22/04/2012 19:37:15
Short DST - Started 22/04/2012 19:37:24
Short DST - FAIL 22/04/2012 19:37:40
SeaTools Test Code: DBA3AAEB
Fix All Fast - FAIL 22/04/2012 19:38:20
SeaTools Test Code: DBA3AACB
This is not on at all. For a drive to fail in under 2 months is bang out of order i have nothing to backup my data too and i should think as its a faulty product that Seagate can bend the rules and send me the replacement drive before sending this one back reguardless of me being in the UK this is not on at all and you can pick up the cost of delivery as well for that matter.
Two drives on two different laptops and the same issue shame on you Seagate.
Just checked the SMART codes and its C5 C6 thats flagging. So this is really great.
04-23-2012 05:12 AM - edited 04-23-2012 05:13 AM
Likelihood of 2 units going bad, especially a 750 XT the second time is very low.
Try getting it professionally installed and have the cabling and contacts examined.
If it doesn't work, suggest you try a different brand.
Since you are asking for a replacement to be sent to you before you send one back, a very fair solution is for you to provide a credit card so the full retail price can be charged for the new one, and you get your credit card credited when the old one is returned.
04-23-2012 05:29 AM - edited 04-23-2012 05:37 AM
I aint being funny, but i do fix computers and build theme and have done since the age of Nine.
I still have a hard disc working without a Bad Sector or Caution light and guess what is from the good old days of 5.25" 4GB.
The fact is on my other laptops to which have various drives namely Western Digital i don't have a issue in fact only 1 WD Drive has died in the base 3 years.
The New Laptop the 750GB XT is in currently has been placed in correctly so that is not the issue.
The issue is simple Drives are not made like they are used to full stop. Old Drives would withstand a drop from a height now try it on a new one and good luck getting it working after.
Now considering i mainly a gamer the drive does get a good thrashing nearly 16-17 hours a day. Laptop is on 24/7. Temp wise of the laptop is no issue.
So although your words about the chances of two going might be true when i get the slightest slow down the first thing i do is check the drive because the data on said drive is to important.
And Since the XT 750GB is playing up i am hoping to be third time lucky. Also no credit card is required you see i am not like the few whom try it on. I am trust worthy so if i say i will return the drive back i will.
Now to add another note forgot to add this there was 8 Errors in total from Seagate DOS to do with C5 and C6, it promptly did something after and i am not sure what.
But at the end of the day under 2 months nothing should be going wrong.