06-08-2011 04:18 AM
I bought thE GOFLEX HOME a month back and starting last week, I've started to loose my files and folders. Sometimes some of the folders become visible, however when i try to access the files in it the file becomes invalid(doesn't allow me to open or copy the files). Sometimes all the folders become blank. This problem has been runing my life. All my important files are backed up in this 1TB drive. Any help will be really appreciated. I've seen some others posting with the same issue, but I'm really surprised as to why Seagate is not looking at this issue.
When I called the techinical support they told me upfront that I might have deleted the files and someone else might have hacked into the computer and deleted my files without even knowing that this problem has been faced by other buyers of this HDD.
Further the technical support executive asked me to connect a SATA cable from my desktop and connect it with the harddrive(Thank gosh Im an Engineer who atleast knows what SATA and HDD is, imagine asking a layman to do such work) which did, I was able to see my files, so i thought of backing up the files. But again after a while the Desktop failed to detect the HDD and now even when i boot the desktop the HDD is not getting detected. Any solution to this problem will be grately appreciated. I want my data back. Please help
04-28-2012 12:04 PM - edited 04-28-2012 12:06 PM
I had similar problems when first installing my GFH on my network. The hard drives on my desktop are about 8 years old, 3 years past their prime, and my laptop just doesn't have the capacity for all my files. I transferred all the files to my laptop in small chunks, verifying that they were stable, then copied them to my GFH and checked that they were present and complete. After 2 weeks of transferring, I had backed up every computer on my network successfully.
A month passed, and I started to notice my music collection dwindling. I thought at first it was just an error in the uPnP service, until I logged into the (lousy) web interface for my NAS, and found the files to actually be missing. Not a big loss, its just music, or so I thought. Yesterday I turned on my 360 to watch a movie, and lo and behold, I can't see my Public/Videos folder! There was still one other public subdirectory listed, and all the stupid, Windows directed HowTo videos. I called Seagate tech support, who was very helpful, but gave me nothing useful. I was emailed a support tool to check settings and update firmware, and a tool to restore factory settings, neither of which worked properly, and actually conflicted, since one removed firmware updates while the other reapplied them. Needless to say, with the 2.7 firmware I still can't see my files from my uPnP or DLNA clients, and I'm still losing files. Furthermore, I was asked by tech support to backup the files on my drive, defeating the purpose for my original purchase of this device.
Additionally, the network adapter for this drive runs RedHat Linux, but Seagate offers no Linux support. Through the community I've learned how to do all the things Windows can do with this drive, plus more. The best thing I can suggest for you my friend, is to void your warranty (if it still exists), take ownership of your drive, and install archLinux, backtrack or UbuntuServer to handle user and file management, and at the same time, format this drive to a stable file system such as ext4. If anyone from Seagate with any kind of pull is reading this, take the same suggestion to heart, and try to implement it for future models or future updates of existing models.
05-09-2012 12:49 PM
Hello, I had similar problem. I realize that I logged on with another user name when mapping the drive for the second time.
To solve the issue; reinstall the software. Then when it ask you to log on, remember to log on using the same username and password that you first used to log on before creating the files.
Hope this helps.
05-10-2012 09:02 AM
... I realize that I logged on with another user name when mapping the drive for the second time.
To solve the issue; reinstall the software. ...
You don't have to reinstall the software to change the user name. Simply open the Seagate Dashboard and at the top right (after it says "welcome xxxxx") use the "change" link to log on as a different user.