GoFlex Net & GoFlex Home

[Vanan]

Will this be addressed in a firmware update? Most other NAS manufacturers have had to upgrade their version of nettalk to work with Apple.

6/25/11 5:40:11.371 PM System Preferences: /Volumes/GoFlex Home Backup is not supported as a Time Machine destination because fcntl(fd, F_FULLFSYNC, 1) failed with errno 45 (Operation not supported)

6/25/11 5:40:11.371 PM System Preferences: /Volumes/GoFlex Home Backup is not supported as a Time Machine destination because kTMLockStealingSupported fsctl not implemented.

6/25/11 5:40:11.372 PM System Preferences: /Volumes/GoFlex Home Backup is not supported as a Time Machine destination because kServerReplyCacheSupported fsctl not implemented

[sjfwhite]

I just purchased the Goflex home today and have the gold master of Lion (I am a developer) and same problem - apparently the Goflex Home doesn't support AFP properly in its new implementation.  If I don't hear anything in the next couple of days that a fix is in the works, back it goes.  

Has anyone with OS X Lion (10.7) figured how to make this work or will it take a firmware update (or is that even possible)?

Thanks!

[sjfwhite]

Now, I see that the moderator has replied to many other posts since the initial post in this thread was made so I am sure that Alan has read this.

I need to know whether Seagate is going to be fixinig this issue (a well known issue based on the new implementation of AFP) Otherwise I need to return the drive. Please advise and thanks!

[STYVR]

I am looking forward to upgrading from Snow Leopard to Lion by the end of July, when Apple say they will release Lion.  If the GFH drive will not work with Lion then I will use a different drive to hold the Time Machine backups.  I'd prefer to continue to use the GFH but if it won't work with Lion then I have no choice; the OS upgrade is more important to me than the use of the GFH.  

[sjfwhite]

Well it will be interesting to see how this plays out.  It seems that virtually all of the NAS manufacturers are affected bythisproblem.  Most have been silent about the incompatibility.  Like you, the OS upgrade is more important than the backup device.  I will bit the bullet and purchase a 3TB time capsule after taking back the GFH.  However, I would prefer not to do so.  Would someone from Seagate please respond?  Thanks!

[STYVR]

I think that it will be better to buy an Apple Time Capsule than to wait for a firmware change that permits the continuing use of a Seagate GFH by Time Machine.  Apple have a great incentive to make Time Capsule compatible to OS X Lion's Time Machine.  Seagate have to make GFH support a wide variety of OSs and I appreciate that this is a challenge.  Obtaining a refund on my GFH drive that is three months old and that worked for those three months will, I fear, be difficult.

[sjfwhite]

It's a tough call.  I retired my Windows Home Server (WHS) for the GFH because of this very issue and I thought it was overkill to do a hardware upgrade for the new version of WHS.  I purchased the GFH based on, what I presumed was, guarantee compatibility with Time Machine.  Considering that 10.7 has been in the works for months, developers have known for a long time about this issue - particularly those manufacturing linux-based NAS's who comply with AFP standards.  I have a couple of weeks before I have to return the device but, considering that it sounds as though Lion will be formally released tomorrow, I hope we will hear something from Seagate and other OEM's.  Up until now they've been able to say that they can't comment on support for unreleased products but that will go up in smoke within the next few days.

[rktsci]

I just got bit by this...I just updated to 10.7 and now cannot connect to be GFH for Time Machine. Hopefully this is only a short term headache...especially since I just got my GFH working reliably with 10.6.

[AlanM]

Is this how you set it up? 

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=217131&NewLang=en

Does this help?

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=218731&NewLang=en

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=195771&NewLang=en

http://support.apple.com/kb/ht3275

[sjfwhite]

That is exactly how I tried to set it up after the usual way did not work.  This problem specifically arises out of changes that Apple have made to the protocol used for communicating with time machine in 10.7 and it is affecting pretty much all non-Apple network storage devices which used to be compatible with Time Machine (or for which workaround could be created to make it work).  Could you consult with Seagate and find out when an update will be available?  Thanks!

[sjfwhite]

Just to add - the specific reason is that a new version of Netatalk (2.2) needs to be incoporated into any support for AFP in Lion.  This will give you some idea as to what that means:

http://www.google.ca/webhp?sourceid=chrome-instant&ie=UTF-8&ion=1&nord=1#sclient=psy&hl=en&safe=off&...

Synology and Netgear have both acknowledged the problem as it affects their products and are releasing beta firmwares within the next week to address the problem.  Seagate?

[AlanM]

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=219971&NewLang=en

[sjfwhite]

That is a relief.  Hopefully there will be some discussion as to an ETA.  This is a straightforward issue but one that involves NAS manufacturers paying for the updated Netatalk when it had been free before this update.

[rolfdenver]

I find it outrageous that a company like Seagate - one that supplies hard drives to Apple - would leave its customers totally in the dark about this AFP problem. My iMac recently failed and I had to erase the hard drive. Now I am unable to restore from the Seagate drive I'd counted on.

It would have been very easy for Seagate to at least send us a warning about this, as we were registered users who were relying on Seagate. This is appalling.

I add my request to the other users: what is the estimated time of arrival for a fix?

[rolfdenver]

Obviously, if Seagate had bothered to tell us about this problem, many of us would not have upgraded to Lion. It's shameful. Now I'm stuck without my backup to restore from until gosh knows when.

[sjfwhite]

I returned mine and bought a Time Capsule.

[sassy168]

I just bought the new macbook pro. First time mac user. I just bought this goflex from costco for $129...seems like a steal compared to the $299 time capusule. But i knew it was too good to be true. I tried to backup and i got this error" The network backup disk does not support the required AFP features." So apparently its the same issue everyone is having. Should i buy a time capsule or wait for the firmware?

and how much better is the time capsule for those of you who returned it for that?

the price difference is more than double for an Apple product. I am not too thrilled to return this for the Time Capsule. any comments are appreciated,

thanks. 

[STYVR]

The Seagate information at http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=219971&NewLang=en says that "Seagate is also working on an update".  Given that all OS X Lion users are now unable to use the Seagate GFH until Seagate provide an update, I do not think that it is unreasonable for Seagate to make a statement as to the estimated delivery date for the update.  Seven working days have elapsed since this Seagate statement, I would have thought that this would be sufficient for the Seagate software engineers to make a schedule for the design, build and test of the update and then to inform all the people who subscribed to 219971 of the estimated delivery date.  If this silence continues for another ten working days, I will buy an Apple Time Capsule. 

[STYVR]

On 3 August Western Digital released a firmware update for the My Book Live series, making it compatible with OS X Lion and Time Machine: http://support.wdc.com/nas/rel/eng/MBLRelease_Notes_FW02_01_06_Final_080211.pdf

Source of WD link and background information: http://9to5mac.com/2011/08/03/western-digital-fixes-time-machine-incompatibilities-with-my-book-live...

[smsmd81]

Interesting that on the same 9to5Mac that talks about the Western Digital fix, Seagate continues to advertise the GoFlex Home, as if there were no problem!

http://9to5mac.com/2011/08/03/western-digital-fixes-time-machine-incompatibilities-with-my-book-live...

[smsmd81]

It's been two weeks since your post--any more information? When can we (the USERS) expect a solution?

[nextobj]

Any news about firmware update ? Seagate can answer when their customers will get NAS working on Lion?

[rolfdenver]

Well, it's been weeks since I and many others who upgraded to Mac OS X Lion have had our GoFlex HOMEs turned into useless bricks.

I can't erase the volume without losing my previous Time Machine backups. My iMac's hard driver (manufactured by Seagate? that would be too perfect) crashed in the interim. Every day I stare at that useless $150 hunk of ugly black on the corner of my desk as it whirrs away uselessly and as I await any kind of response from Seagate to this problem. (Other than an offer to put me on a list so I'll get word when they finally do something.)

Well, I'm through waiting. Seagate has lost another customer due to its asinine failure to plan, stubborn refusal to work out a solution like other manufacturers have done, abysmal customer service - and most of all contempt for its customers. 

Everybody else: return your GoFlex HOMEs now! I suspect they're just waiting to string you along until your refund period expires and you can't return this Edsel, this Yugo of a hard drive.

[Steev in Sydney]

Bought my first iMac (yes with Lion).  

Then went out and bought new NAS - chose GoFlex Home because it advertised as for PC & MAC.

Then spent hours wondering what was wrong - me, the Mac or GoFlex.

Finally found this forum.  Thank you, at least now I have a reason.  

You all now how I feel now (ooh the website wants me to do s survey......)

[jmeyburg]

I completely agree with you guys. It's completely ridiculous that a company like Seagate is not able to at least give any idea of what seems to me a simple firmware update. Another customer lost in the future.

[rolfdenver]

I just got word from Seagate's Alan that they are doing Mac OS X 10.7 Lion tests and hope to have an update in "a few weeks" that will solve the problem.

I guess I can look forward to finally being able to access my absolutely critical Time Machine restore in, oh, a few weeks' time.

And in the meantime, Seagate continues to misleadingly advertise this product as "Time Machine compatible." Omitting the minor point that it's currently not compatible with the latest and greatest version of Mac OS X...

[hagelaars]

Ok, let's hope we'll here something from Allan soon...

I realy need my Time Machine to run some back-up's.

PLEASE HELP US ASAP ON THIS ISSUE

Thanks.

[gemlarin]

I am returning mine tomorrow. Will never buy a seagate product again for their lack of transparency and poor support.

[lindajm22]

A fix for this was posted this afternoon and I can say that my Time Machine and GoFlex Home are once again working properly.  I did have to update my user credentials in Preferences though.  Just go into your Preferences and under Edit User re-type your password and submit it.

[turangaleela]

I updated and still cannot use Time Machine. I get the same error as before. I tried restarting my MacBook, restarting the Goflex, re-entering my password in Preferences. No luck. Time to go to Apple and buy the overpriced Time Machine, I guess.

[lindajm22]

I take back my comment.  It's still not working.  Well, I should say that I can't get ComputersBackup to be working again.

[humblup]

Not working even after upgrade.  I did a reformat, reflash, re-upgrade firmware, restart, restart computer, ran entire setup process over and over again.  Still not working.

[hagelaars]

I updated mine also... Unfortunately it's still giving the same error!

Updating makes no sense at all... I'm affraid that Seagate has to look again at the update, cause it's still isn't working.

[lindajm22]

This is what I am still getting when I try to back up to ComputersBackup in Time Machine:

"The network backup disk does not support the required AFP features."

My software version is the newest 2.5.3.

I have reset everything, deleted all my previous backups from before this mess started, wiped the drive and basically started over with a blank drive.  Went through all the setup again, and this is still the same error as before.

[torrent82]

Sounds a lot like Seagate in the rush of launching the update and shutting us up already, forgot to test and see if it actually works...and surprise...it still doesn't. Great boat anchor Seagate! No need for a kensington cable now. Thanks

[Jones Madruga]

I updated but still not working!!

Did you really tested it before released it?

Seagate, please, DO SOMETHING that really works!

[dong cai]

Dear Seagate,

Do you know there's a thing called TESTING before any important release?

You wasted us so much time and effort to try your stupid update which doesn't work for anyone!

So please fire that release manager and your product manager and whoever is testing the software for you before the next release.

[robyb]

To confirm, you launched Time Machine, clicked on "Select Disk", chose "GoFlex Home Timemachine" entered your GoFlex Home username/password when promted and waited for the countdown before the backup starts?  What's the exact error message you currently receive?

Thanks,

Roby!

---

lindajm22 wrote:

This is what I am still getting when I try to back up to ComputersBackup in Time Machine:

"The network backup disk does not support the required AFP features."

My software version is the newest 2.5.3.

I have reset everything, deleted all my previous backups from before this mess started, wiped the drive and basically started over with a blank drive.  Went through all the setup again, and this is still the same error as before.

---

[lindajm22]

"To confirm, you launched Time Machine, clicked on "Select Disk", chose "GoFlex Home Timemachine" entered your GoFlex Home username/password when promted and waited for the countdown before thebackup starts?  What's the exact error message you currently receive?"

Yes, I did all of this.  The one thing that I had not done was to do the pin reset that was posted this morning, so I did that, restarted everything, and now it IS backing up, but what happened to ComputersBackup?  The only thing available for me to use as the backup disk is "GoFlex Home Backup".  I will admit that all of the server names and folders confuses me quite a bit.

I also did the "Rename your GoFlex Home Service" fix, and it did change my home server names, but I *think* this may be causing the problems I am having with connecting to the "ATM" server where I was able to back up using ComputersBackup.  Not sure, but I can't connect to the "ATM" server anymore and I think this may be why.  Can you tell me how to change the name back to the original "GoFlex_atm"?

Thanks for your help.

[torrent82]

Pin reset what now ?!

Look...here's the thing - I insert the CD that came with the goflex home, I run the "configure to work with time machine" option, I wait for it to ask me the password for the GOFLEX_HOME_ATM ComputersBackup username, i insert the password, I select the GOFLEX_HOME_ATM ComputersBackup$ drive from the list, I wait for the countdown and then I get the same old "this network drive doesn't support AFP.

I PAID MONEY FOR THIS BOAT ANCHOR THAT THIS DRIVE IS NOW! MAKE IT WORK OR TELL ME IN PLAIN ENGLISH HOW TO FIX IT MYSELF!!! PLEASE!

I'm sick of friggin waiting. Everytime someone asks you guys something serious, they get NO answer whatsoever! All I want to do is backup my MacBooks for Christ sake!!

[au1xr6]

Guys let me share my experience in the hope that it helps some one else with the same issue as mine is working perfectly on OSX Lion.

I bought this drive on Sunday 21st to use with time machine on OSX Lion not knowing about the NAS issue. i spent hours trying until i came across the forum and KB artcle from seagate stating the  issue and the fix which was to come. I have since applied the latest firmware provided by Seagate.

I  followed the instructions to the letter and the wizard to setup time machine and multiple times to setup time machine as per the instructions without any luck, i actually packed it back in the original box on tuesday night to return it to the shop for a refund when i thought i would try one more time,

this is how i got the goflex home to work with OSX Lion time machine.

1. ignore everything in the manual.

2. start up the NAS drive as per normal and browse to it via finder it will appear as GoFlexHome - connect to it as one of the registered users.

3. you will see two listings under GoFLexHome: one is the User name the other GoFlexHome Backup

4. open time machine preferences and go to select disc

5. select GoFlexHome Backups on GoFlexhome

it will look for the drive and then start the backup - mine has been working like this since the firmware update on tuesday

initial full back up was approx 8hours for 168gb - its been running hourly backups over wireless ever since and i can access and restore files from time machine as expected.

i have also restarted both NAS and the laptop since then and each time its managed to find the time machine location time and time again - it works.

hope this helps

[skindoc]

Installed and upgraded but still the same error..

They should give a refund for the drive.

Terrible support.

[lindajm22]

Mine is also now backing up in Time Machine with Lion.  I am at 43gb of 131 so it will be going for quite a few more hours.  I was getting the same error as everyone else even after the update but this morning I saw a post that gave instructions on doing a pinhole reset on the GoFlex and this has worked.  There is a tiny little pinhole on the side of the GoFlex unit, in the base.  Stick a paper clip in there and hold it for 10 seconds.  This wipes out all settings except for data.  Then go back and do the setup again from the disk and it should work fine.

**edited to add that you have to restart your Mac after doing the pin reset, and THEN do the setup again. 

[humblup]

I have also tried the pin reset, several times.  Still not working.

[JBritt1234]

Quote from au1xr6;

this is how i got the goflex home to work with OSX Lion time machine.

1. ignore everything in the manual.

2. start up the NAS drive as per normal and browse to it via finder it will appear as GoFlexHome - connect to it as one of the registered users.

3. you will see two listings under GoFLexHome: one is the User name the other GoFlexHome Backup

4. open time machine preferences and go to select disc

5. select GoFlexHome Backups on GoFlexhome

-----------------------

This is close but I still had problems.  I believe the only difference in what you said was that the account you connect with CANNOT be a admin account.  When you create the account in Preferences, be sure that you DO NOT check the "Create as Administrator" box.

Now, after doing the same thing, over and over, it's finally working for me with that only change.

I could ever get the account I initially created to connect.  I had to make a new one.

[au1xr6]

Just to confirm - i'm using my admin account with time machine without any issues.

all i did after the firmware update was change the password as suggested in an earlier post.

[JBritt1234]

Well, that's just odd then.

I did the pin reset at least 10 times (no exaggeration) and got to where I was making step by step notes on every difference.  So, it certainly could just be something with my machine but it's only 15 days old.  Oh well, I'm glad it's working.

[turangaleela]

The pin hole trick worked for me, so thanks Seagate users. Boo to Seagate who were completely useless.

[MoulinRouge]

Hi,

I have a slightly different problem.  After the firmware upgrade it still didnt work so I reset it with the pinhole, started again, still didn't work.  Finally I created a new account in the GoFlex preferences and made this a non admin account.  Tried again and it still didnt work, until I went to finder, clicked on the goflex home and disconnected and re-connected with my new account.

Time machine now recognised the drive and backed up.  Sweet.  But wait.... now, everytime I restart or the goflex goes to sleep (or what ever it does) I have to manually reconnect.  Is this right?  When I log in there is no shared go flex drive in finder.  I have to either connect using finder>go>connect to server and then put the ip address in and connect to my new timemachine account or I connect through the Goflex home agent and then log in as my time machine account that way otherwise time machine fails as I suppose it can't "see" the drive as its not connected.

Am I doing something wrong? Surely as the Go-Flex is on the same network it should show up automatically?

Any ideas.

System info:

Macbook pro early 2011

Lion 10.7.1

Go flex home 1 TB

all updated to latest firmware etc.

Thanks in advance.

[smsmd81]

Before I follow your suggestion and "wipe the disk", is there a way to access the previously saved Time Machine files (Macintosh-2_0014512bc700.sparsebundle)? There are a few files I would like to try and access, as my wife's PowerBook crashed after the last backup and now we cannot access those Time Machine backups from her new MacBook Air, which came with 10.7 pre-installed!