07-24-2011 08:12 AM
I bought a Free Agent GoFlex Home 2TB last month.
When I first tried to set it up, I had some issues when I installed the Dashboard software on my laptop (Windows XP machine). The dashboard couldn't find the drive on my network
Following the self-help troubleshooting, including trying to ping the goflex_home, I noticed there was nothing on my network by that name. It was showing up as hipserver (OSLT).
Yesterday, I reset the drive following the instructions in the user guide I downloaded. It now shows up on my network and I can ping the the drive from two different machines on my network. However, the dashboard still can't access the drive.
Again, following the self-help troubleshooting, [218551 - Installing without Dashboard], I tried to continue. While I can ping the device, I can't connect to it using a web browser.
I've used the Port Forwarding Tester, and both port 443 and 80 are closed. The wifi router is from Verizon, and is not one of the types listed in the self-help troubleshooting guide. Stepping through the available help for Linksys, DLink and Netgear, I was able to locate similar setting on my FiOS router and made the same changes. I've actually think I made some progress, since the ports originally were listed as unavailable (or inaccessible).
I went so far as to make the goflex_home my DMZ device, which should allow it to receive incoming traffic from the internet, but that still doesn't work.
The device will respond to an ftp connection by asking for a username and password. When browsing my network via the network drive mapping tool in Windows Explorer, I can see the goflex_home. However, I haven't been able to do any setup. The drive mapping tool can access it, and I don't have a username/password to connect via ftp.
All this leads me to believe that the issue is either a) the GoFlex Home is working fine, but for some reason my wireless router from Verizon is still keeping me from connecting to it via http; or b) that there is something wrong with the web server firmware in the GoFlex Home.
I've searched the postings here for the keyword "FiOS", but this issue doesn't come up.
Does anyone know how I can make this work with the FiOS router, or at least a tip to determine whether it's the router or the GoFlex unit?
09-10-2011 08:50 AM - edited 09-10-2011 08:51 AM
I am having the same problem with the verizon fios router. All the ports need by the goflex home are set up by the goflex home preference manager and they do appear in the router. Ports 20, 21, 80, 443, show to be forwarding but when I check seagates port forward checker they are closed
|Port 21 (FTP access): This port is closed.|
|Port 22 (Support): This port is closed.|
|Port 443 (Secure Web access): This port is closed.|
|Port 80 (Web access): This port is closed.|
I checked windows 7 firewall and I have it disables as well as any virus software. Anyone know why the verizon fios router (westell 9100) is not allowing these ports?
12-03-2011 01:52 PM
Try following the steps in http://seagate.custkb.com/seagate/crm/selfservice/
Verizon tried to sign me up to resolve this issue. Seagate technical support seems to available on the phone during weekdays only. I tried the steps in the page I have mentioned and that seems to have resolved the issue.
12-13-2012 07:12 AM
Sorry to poen up a really old thread, but the link provided by Shoumo does not seem to be working, and i am having the same issue as OP.
Can some one please let me know the update link..