09-14-2012 06:12 AM
Since Seagate e-mail support does not write English ("I am sorry for the mis understanding the drive units/storage units are very similar and so of our customers use them on the base for the Goflex Home and Desk. Use should be able to use the 1 to 3 TB models."), nor do they obviously read English, as they did not even attempt to answer my question.
Note. This is no expression of hostility towards non-US support personnel!!!! I am a naturalized citizen myself, and my English is not perfect.
What I asked was if the GoFlex Home Network Storage System have *two* hard drives in the dock (it sure looks like it, but I can see no mention of it), and what models the hard drives are.
Would anyone here know.
09-14-2012 02:56 PM - edited 09-14-2012 02:58 PM
Maybe the confusion is with the description "GoFlex Home Network Storage System"
Seagate has 2 storage systems for home networks and one of them is named Goflex Home. That one has a single 3.5" drive.
There is another type called Goflex Net which can accommodate 2 x 2.5" freeagent portable drives
Just be aware that although pictures of the Goflex Net always show it with 2 drives installed, these must be purchased separately. The Goflex Home comes with the drive.
Goflex Net afaik runs Pogoplug software and requires a Pogoplug account (I actually bought a Goflex Net but screwed up the registration process and couldn't use the device so I swapped it for a Goflex Home). Goflex Home runs Hipserv software and requires a Hipserv account with Axentra.
Setting up either the Pogoplug and Hipserv accounts are usually handled through the Seagate registration software but you need an internet connection and because 3rd parties are involved it can cause sometimes cause difficulties (like with me and Pogoplug).
Unfortunately neither is a simple NAS just for use just on a home network, they assume that you want remote access so that is the default and only setup option.
09-15-2012 02:11 PM
That is very true robyb and your support is greatly valued.
On the other hand, I don't see many issues on these forums about the Goflex Net.
Maybe that is because the drives that fit the goflex net base unit usually come with a usb adapter so users have other options.
Maybe the Goflex Net just isn't as popular as the GF Home.
Maybe there are fewer problems with it.