08-20-2010 02:57 PM
Greetings! I have a Maxtor OneTouch II USB - E01E200.
I have pics and backed up data on the drive and have been using it successfully since I bought it. All of a sudden one day the drive letter did not show and the drive now just shows as Unallocated in Disk Management on Windows XP. I tried to plug it on on my Windows 7 laptop and same thing.
I must state that when this issue happened I did not have any virusues, did not update any software, did not format any local drives or anything. The Maxtor external drive just literally stopped working.
My questions are:
1) How do I get my data off the drive?
2) I ran the SeaTools tests on it...all were unavailable except for the Short Generic and Long Generic. I ran the Short one and it passed but I don't know what this does for me.
3) What else can I do to diagnose the issue or more importantly solve the issue so I can get the data off my drive?
I'm truly baffled at this point.
Thanks for all of your help!!
08-24-2010 09:46 AM
Please use our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh
08-25-2010 08:02 PM