10-25-2010 11:41 AM
My onetouch 4 had been connected to my computer for four years. It was disconnected and connected back to the same computer without any upgrades or updates the computer. Now it's not showing up under the drives when I go to explore. It's showing up as a working device under device manager. I have a ton of video and pictures of my kids and do not want to lose them. Could someone please help me get access back to my pictures without losing them?
10-28-2010 12:53 AM
This is interesting, I am having the same problem with my MacPro laptop. I have been using the Maxtor One Touch 4 external hard drive to archive older files and for my 'Time Machine Back ups' It worked fine with no problems for a couple years, then one day I properly ejected the external drive from my laptop an shut it down. When I went to reconnect and restart the external drive via my USB - my MacPro no longer recognizes the One Touch 4 external drive. The power on light comes on and the drive is spinning -- I can hear it. I believe the data on the drive is fine, but just cannot be accessed until the drive is recognized on my MacPro.
I have tried reinstalling the software and changing the USB cable, but no luck. Does anyone have a solution to this problem? At the very least, I'd like to retrieve the data from this drive.
10-28-2010 08:44 AM
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh
10-30-2010 11:06 AM
Just this week my OneTouch 4 Plus 750 stopped being recognized by my computer. The light is on, I can feel it spinning, and the computer chimes appropriately when I connect or disconnect. I'm running Vista 32, all Windows Updates installed (as of 10/30/2010).
There is no drive letter.
Disk Management does not show it as an available drive for mapping.
Device Manager has an entry for "maxtor personal storage security / Maxtor OneTouch". Properties show a device status of "This device cannot start (code 10)." If I click the "check for solutions..." button a dialog box pops ups with a title of "Could not load driver software" as it checks for a solution, then it disappears with no further message or interaction.
I have driver version 18.104.22.168.
If I disable the device, then unplug it, wait a bit, plug it back in, then it reinstalls the drivers. After following the message to restart the computer, nothing has changed and I still cannot work with the drive.
I've reached the end of my knowledge and I don't know what else to try.
Anyone have any ideas?
10-30-2010 11:35 AM
Quick update, after posting my "me too" a little while ago.
I unplugged my OneTouch, which was connected with firewire. Brought it to another computer and attached it via USB. It worked! Completely surprised, I disconnected it and brought it back to my original computer.
I reconnected it via Firewire and it now it works like a charm.
I really don't get what happened. Bottom line, it's working, but I don't understand why.
Perhaps this approach will help others? Plug it in to a different computer and see if it works!
11-02-2010 08:48 AM
I am also having that problem as of today. I've used the same drive on the same computer for years. I upgraded to W7 about three weeks ago but it's been working fine until now. Shows in the Device Manager and in system management. I tried the troubleshooter. Is that all Seagate has to offer on the subject?
11-04-2010 01:08 AM
11-07-2010 03:47 PM
I have a Maxtor One Touch that I could not access after I had used it one time on my Vista computer. The next time I connected to my computer the computer said it needed to be formatted first to be used.I did & after doing so I was unable to find the drive in My Computer only Device Manager. After much hair pulling ect. I reconnected the drive to my Xp computer that had he Maxtor Manager software installed on it. I connected the drive & again it asked to format which I did & then I was able to access it. So I installed the Maxtor Manager software on my Vista computer & now I can access it again.