01-15-2012 08:21 PM
I bought the above over a year ago to put all my Photo's onto and I moved house a few months ago reconnected the external had drive it will not communicate with my computer it only has a pale light and is flickering all the time can some one help as I have pictures of my dad that passed away last year.
01-19-2012 11:56 AM
We're sorry to hear about your drive issues.
Please take a look at our external drive troubleshooter to see if you can get access to your photos again:
Let me know how this works out for you.
01-25-2012 09:47 AM
Did you receive an error message when you tried accessing the troubleshooter webpage? If so, please provide the exact message.
Additionally, have you tried another web browser?