05-23-2012 12:16 AM - last edited on 08-21-2012 01:37 PM by AskTheLeaf
Hi I have a 500 gb expansion portable drive with P/N: 9SD2A4-500 and S/N:[ Edited to comply with forum guidelines ]When i connect my hard disk to my PC it keeps on getting disconnected when i try to enter the hard disk. But when i connect to my laptop it does not give me this problem. This has started recently and is bugging me as i have to connect the hard disk to the laptop and copy the contents to the pen drive each time i want to access stuff on my PC. Besides had checked the power for the USB root hub its showing 500mA for each port, 7 ports. Hard disk consumes 100mA. Thanks
05-23-2012 08:08 AM
This may be an issue with the computer Operating System, since the drive is working on your other computer. On your desktop, does the drive disconnect only when you try to access the drive, or does the drive disconnect on its own without you trying to access the drive? You can also test the drive with our diagnostic and repair program on your laptop. That would let you know if the drive is having any issues or not. Here is a link to our program Seatools for Windows.
Let us know if you have any other questions.
05-23-2012 09:10 AM
Actually it happens in both cases. Mostly when i connect it hard disk gives a sound (chick) ant the pc displays a format the hard disk message. Even when it detects and remains and i try to acess it and as soon i enter a polder it gets dissconnected.
08-17-2012 08:03 AM
Sorry even though i have come after long time as was busy
As of the problem it still persists i did all what you have told. Even i have re-installed windows, nothing seems to be working!!!
Please help me.
Cant access any of my data and i am cannot access my backup files at all
08-21-2012 01:32 PM
It would be good to update the USB drivers through the system manufacturer website. Please read this information and follow the instructions: