12-06-2012 05:09 PM - edited 12-06-2012 05:14 PM
P/N - 9SD2A4-500
The external drive is about a few years old and to be honest hardly used. It was formatted at the time with FAT32 and to work with both mac and windows xp.
However as of now when i connect the USB drive in with Windows XP.
When selecting the drive in My Computer it takes a long time to get my cursor back but cannot do anything like select the properties to format or check errrors
I have plugged it in to another windows XP machine and same again- although this time when selecting the drive in My Computer i see - The request cannot be performed because of an I/O device error.
I also have the Seagate Dashboard installed and it sits on "Detecting Device. Please wait a few moments....."
At this point i dont care about the folders and files in there as i know it was at 100% capacity. i just want the drive to work again and happy to format and get it cleaned.
Any ideas would be appreciated??
12-07-2012 06:38 AM
If you are receiving an I/O device error, it indicates that your system is having a problem reading the critical partition information on the drive. If this drive was intentionally or unintentionally removed improperly from the computer it may cause this error.
Also note that Expansion hard drives are PC-only. Moving the drive between Mac and PC isn't supported with this model.
Please visit this knowledge base article for instructions on formatting the drive:
12-09-2012 04:39 PM
Thanks for the reply.
I will not be using this on two machines going fwd. Only on a windows XP machine. The problem is trying to format this HDD. I have used two different winXP machines and still seeing the same problems.
The link provided-
Formatting your drive in Windows XP
I cannot see this in Disk Management BUT i can see in Device Manager in Control Panel- the device in Disk Drives and showing it as normal "Seagate Portable USB Device"
My Seagate Dashboard sits on "Detecting device. Please wait a few moments.
And the drive is showing in My Computer however when i click on the drive (E)- i see the I/O error
12-11-2012 10:05 AM
Have you checked out the drive with our SeaTools for Windows diagnostic utility?
The DISKPART command might detect the drive and so let you format it again.
Note: Please ensure all other hard drives /thumb drives/memory sticks or any other recording media have been removed from your PC. This process will delete all data on the drive, so be sure only the boot drive and the external drive are connected.
- For XP, click on Start > Programs > Accessories > command prompt
- For Vista/ Win 7 Start > Type Command on the Start search box
- On the results menu, right-click on Command Prompt and select Run As Administrator
At the command prompt window type Diskpart. There should be a entry that appears as
Now type List Disk, this will show all the disk drives that are currently detected (eg. Disk 0 , Disk 1)
Please type Select Disk 1
Replace (1) with the corresponding number listed on the List Disk for the hard drive that you want to erase. DISK 0 is your boot drive. Please DO NOT select this disk.
Now type Clean, press Enter, then reboot the computer. ( This will delete all partition
and data on the drive) You should now be able to perform a long format on
the hard disk drive.
How To Format The Drive In Disk Management
To partition and format your external hard drive, follow these steps:
A. Click Start
B. Right-click Computer or My Computer
C. Select Manage
D. Click Disk Management
E. Select the external drive
F. Right-click the large box to the right and select Delete Volume or Delete Partition
G. Now right-click on the Unallocated area
H. Select New Simple Volume or New Partition
I. Agree with everything until you see this:
New Volume = ( name you want to provide for the drive )
J. Then put a check mark in the box Perform a quick format
K. Select Apply or Start
L. When the drive is ready for use it will say NTFS - Healthy