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jberanek13
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jberanek13
Posts: 1
Registered: ‎01-06-2013
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OneTouch 4 not backing up!

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‎01-06-2013 09:47 AM

OneTouch4 recently quick completing the backup. I have tried all manners of troubleshooting available & uninstalled the software & reinstalled. Nothing is working! Please help!

When I click on "backup now" in the Maxtor  Manager, it shows it is completing the backup. It runs through all the "My Documents" files that are selected to be backed up. Once it completes the backup it shows 0 Files Saved. 0 Files backed up. So I clik on the "Backup Log" and it shows that the Files are all skipped & says "file not supported"

Any ideas?

 

I have already run through everythign in the Maxtor Manager, it is told to backup all file types (I mostly have images that need backed up).

Thanks in advance for your help!

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AskTheLeaf
Posts: 2,851
Registered: ‎06-13-2011
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Re: OneTouch 4 not backing up!

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‎01-09-2013 07:18 AM

Please take a look at this knowledge base article, which explains the error messages you've been receiving:

 

http://knowledge.seagate.com/articles/en_US/FAQ/201511en?language=en_US

 

If you need to back up everything, you can use our free DiscWizard software to create an image backup:

 

http://www.seagate.com/support/downloads/discwizard/

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--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

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Give a hoot. Backup your data on a second storage media.
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