Other External products

[steven7942]

I am using a plug that connects the eSATA cable to USB of my Windows 7 PC, do I need a driver so that the storage media is detected because when I connect I don't think the item is recognized?

Please help as I am horrendous at PC's

Happy Holidays too!

Steven.

[AlanM]

Hello:
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troubleshooting_assistance/

If the troubleshooter doesn't resolve your problem, could you please post the report from Microsoft's UVCView utility?
http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe (This utility is from one of our forum's most prolific and helpful users - fzabkar.)

Thanks!

[steven7942]

Hi, my ports show that only the mouse is connected. Could it be because I have a USB adapter that the eSATA cable is attached to. The other end of the cable goes to the HD box. Thanks for your help!

Steven.

_ _ _

My Computer

DriverKey: {36fc9e60-c465-11cf-8056-444553540000}\0004
VendorID: 8086
DeviceID: 27C8
SubSysID: 01BD1028
Revision: 01

USB Host Controller Power State Info for all System States
System State WdmUsbPowerSystemWorking    NO Wake Up, NOT Powered
HcDevicePowerState  : 201 WdmUsbPowerDeviceD0
HcDeviceWake        : 201 WdmUsbPowerDeviceD0
HcSystemWake        : 101 WdmUsbPowerSystemWorking
RhDevicePowerState  : 201 WdmUsbPowerDeviceD0
RhDeviceWake        : 203 WdmUsbPowerDeviceD2
RhSystemWake        : 101 WdmUsbPowerSystemWorking
LastSystemSleepState: 000 WdmUsbPowerNotMapped

System State WdmUsbPowerSystemSleeping1    NO Wake Up, NOT Powered
HcDevicePowerState  : 200 WdmUsbPowerDeviceUnspecified
HcDeviceWake        : 201 WdmUsbPowerDeviceD0
HcSystemWake        : 101 WdmUsbPowerSystemWorking
RhDevicePowerState  : 204 WdmUsbPowerDeviceD3
RhDeviceWake        : 203 WdmUsbPowerDeviceD2
RhSystemWake        : 101 WdmUsbPowerSystemWorking
LastSystemSleepState: 000 WdmUsbPowerNotMapped

System State WdmUsbPowerSystemSleeping2    NO Wake Up, NOT Powered
HcDevicePowerState  : 200 WdmUsbPowerDeviceUnspecified
HcDeviceWake        : 201 WdmUsbPowerDeviceD0
HcSystemWake        : 101 WdmUsbPowerSystemWorking
RhDevicePowerState  : 204 WdmUsbPowerDeviceD3
RhDeviceWake        : 203 WdmUsbPowerDeviceD2
RhSystemWake        : 101 WdmUsbPowerSystemWorking
LastSystemSleepState: 000 WdmUsbPowerNotMapped

System State WdmUsbPowerSystemSleeping3    NO Wake Up, NOT Powered
HcDevicePowerState  : 204 WdmUsbPowerDeviceD3
HcDeviceWake        : 201 WdmUsbPowerDeviceD0
HcSystemWake        : 101 WdmUsbPowerSystemWorking
RhDevicePowerState  : 204 WdmUsbPowerDeviceD3
RhDeviceWake        : 203 WdmUsbPowerDeviceD2
RhSystemWake        : 101 WdmUsbPowerSystemWorking
LastSystemSleepState: 000 WdmUsbPowerNotMapped

System State WdmUsbPowerSystemHibernate    NO Wake Up, NOT Powered
HcDevicePowerState  : 204 WdmUsbPowerDeviceD3
HcDeviceWake        : 201 WdmUsbPowerDeviceD0
HcSystemWake        : 101 WdmUsbPowerSystemWorking
RhDevicePowerState  : 204 WdmUsbPowerDeviceD3
RhDeviceWake        : 203 WdmUsbPowerDeviceD2
RhSystemWake        : 101 WdmUsbPowerSystemWorking
LastSystemSleepState: 000 WdmUsbPowerNotMapped

Root Hub: USB#ROOT_HUB#4&34d86ba0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Hub Power:                    Self Power
Number of Ports:              2
Power switching:              None
Compound device:              No
No Over-current Protection (Bus Power Only)

[steven7942]

Does anyone know if I can just dismantle the container and plug the HD direct to my PC by USB? I have the necessary cables if this is recommended - please help! Thanks.