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SD2011
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SD2011
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Registered: ‎06-27-2011
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Maxtor Personal Storage 3200 NOT recognized on new laptop (Windows7)

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‎06-27-2011 03:24 AM - last edited on ‎06-27-2011 08:40 AM by Moderator

Hi there,

I have a Maxtor Personal Storage 3200 ([Edited: Removed personal information per the community rules and regulations.]), hardly used, using it for the first time with my new laptop (Windows 7) and it will NOT recognize this device.

 

I have tried troubleshooting. The online fixes have failed to recognize nor resolve this issue. One earlier fix results stated 'USB Mass Storage device has a driver problem'.

 

The device is Plug & Play. And ALL DRIVERS, Microsoft Updates, Service Pack, etc, i.e. Confirmed, EVERYTHING ON MY LAPTOP IS FULLY UP-TO-DATE. All my other hardware works fine.

 

The green light shows the power is on, and the external hard drive is also recognized under - Control Panel/ Hardware & Sound/ View Device & Printers - but it's NOT recognised under My Computer. I receive Error code 43, or Device Cannot Start, Code 10. Sometimes it does state under Device Status, This device is working properly, BUT EITHER WAY, it does NOT recognize this device under My Computer.

 

Can anyone please help/ advise. Thanks in advance.

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warpwiz
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warpwiz
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Registered: ‎06-27-2011
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Re: Maxtor Personal Storage 3200 NOT recognized on new laptop (Windows7)

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‎06-27-2011 03:05 PM

I have the same problem using Win7 Pro. The frustrating part is that Ubuntu, installed on a separate partition has no trouble using the drive when I boot up there. This drive also works w/o problems using Windows XP

 

We need a workaround to make up for lack of a good driver and Microsoft's failings. :robotmad:

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Administrator
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AlanM
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Registered: ‎11-02-2007
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Re: Maxtor Personal Storage 3200 NOT recognized on new laptop (Windows7)

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‎06-28-2011 03:56 PM

http://windows.microsoft.com/en-US/windows7/products/features/windows-xp-mode

Can you try it on that? 

That old drive is not supported in Windows 7, so there's no guarantee it will work.

<><><><><><><><><><><><><><><><><><><><><><><><><>
--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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IrfanB
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IrfanB
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Registered: ‎10-27-2012
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Re: Maxtor Personal Storage 3200 NOT recognized on new laptop (Windows7)

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‎10-27-2012 02:46 PM

I also could not get my laptop to recognise my drive after i upgraded to Windows 7, but I have now got it working!! :smileyhappy:

 

Follow these steps, and then windows 7 will pick up the drive without a problem!

 

1. Open Windows Explorer and navigate down the hierarchy to C:\Windows\System32\DriverStore\FileRepository and look for one or two folders with the name usbstor.inf_xxxxxxxx. Open the folder with the latest (newest) date.

2. Open another instance of Windows Explorer and navigate to C:\Windows\inf.

3. Place the windows side by side.

4. Go to the first window (1 above) and copy both the usbstor.inf and usbstor.PNF files to the second window’s folder (C:\Windows\inf).

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