11-23-2011 01:36 PM
Had this External hard drive for well over a year now and had not problems and no worries...Been saving all my backups happily on it for this period. (Photo's of holidays, My wife and I's marriage, our daughters birth etc..)
Then recently I began to have a problem with the mouse becoming non responsive and noticed that when the external hard drive was plugged in the power cut out from the mouse in the USB port next door. Now suddenly a couple to days a go the drive stopped responding, no movement or noise. With just the power light flickering, did some reading and it was suggested that the power cable might be having problems. So order a new one and tried that..Nope same situation flashing light and no reponse. Looked around again and tried another option of removing the the hard drive from the case and placing it in a new encasement (see as out of warranty), NO LUCk still no response and when the power is turned on from the adaptor, it's light shines constant green. Then when the "new" hard drive is turned on it's power light flickers and goes darker.
At this time I'm running out of idea's..Wondering if I can attached the hard drive directly to the laptop via USB and have it powered via the computer. And whether this will allow me to see any data on the drive.
All I want is to recover the photo's everything else doesn't matter.
Any thoughts out there?
11-28-2011 08:47 AM
Can you send me a private message with the serial number of the drive, so that I can provide you with assistance?
12-06-2011 11:27 AM
Thank you, I received your serial number. However, it indicates that the drive is a GoFlex Ultra Portable drive, not a Maxtor Basics.
Would you clarify for me which it is, since the troubleshooting is different for each?
12-13-2011 06:33 AM
Neil, thank you so much for the info.
Since the drive is in another enclosure, we don't support troubleshooting it.
However, I would directly connect the drive internally in a computer to see if you can get to the data that way,
If you still can't, your only option will be data recovery.
There are several companies available online, or you're welcome to take advantage of Seagate's data recovery service: