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keisha01
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keisha01
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Registered: ‎12-05-2011
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500GB Expansion Portable Hard Drive - asking for Windows Found New Hardware Wizard

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‎12-05-2011 03:24 AM

My PC doesn't recognise the external drive at all. The light is on, the drive is spinning but the drive doesn't appear under "my computer" Every time I plug in the USB, the Windows Found New Hardward Wizard comes up. I have tried the troubleshooting links provided in other forum questions. The drive isn't recognised at all under disk management or under Universal serial bus controllers under device management. It does appear under other devices with the ? and ! next to it. Is says the device is not configured correctly (code 1)

 

Any suggestions?

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AskTheLeaf
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Registered: ‎06-13-2011
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Re: 500GB Expansion Portable Hard Drive - asking for Windows Found New Hardware Wizard

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‎12-09-2011 01:14 PM

Sorry to hear about your drive problems!

 

Is the code displayed as "1" or "10"? If it's the latter, please take a look at this knowledge base article:

 

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=194391

 

Please let me know if you need more information.

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keisha01
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keisha01
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Re: 500GB Expansion Portable Hard Drive - asking for Windows Found New Hardware Wizard

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‎12-09-2011 06:15 PM - edited ‎12-09-2011 06:31 PM

Thanks for your reply. The code is definitely 1. The light stays on continuously. When I tried the drive on another PC (which it worked perfectly on), the light blinked.

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AskTheLeaf
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Re: 500GB Expansion Portable Hard Drive - asking for Windows Found New Hardware Wizard

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‎12-12-2011 05:48 AM

It would be good to try different cables with the drive, just make sure that the power cable has the same specifications as the one you're currently using.

 

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=204171?

 

Additionally please take a look at this knowledge base article from Microsoft, which addresses error code 1:

 

http://support.microsoft.com/kb/310123

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