08-26-2011 07:49 AM - last edited on 08-26-2011 08:13 AM by AlanM
Maxtor BlackArmor 160GB (purchased in 2009)
Serial number (edited to comply with forum rules)
Launcher version .4.02.03018
Windows 7 Professional 64-bit
1. Plug drive into USB port.
2. Launcher automatically runs.
3. Enter Password to Unlock
4. Get USB Device Not recognized error.
Ran UVCView.x86.exe, found one device with error
FailedEnumeration - Unknown device
Below is info in right hand window:
---===>Device Information<===--- ConnectionStatus: FailedEnumeration Current Config Value: 0x00 -> Device Bus Speed: Low Device Address: 0x00 Open Pipes: 0 *!*ERROR: No open pipes! ===>Device Descriptor<=== *!*ERROR: bLength of 0 incorrect, should be 18 bLength: 0x00 bDescriptorType: 0x00 bcdUSB: 0x0000 bDeviceClass: 0x00 *!*ERROR: Device enumeration failure
This device was working the night befor on Windows XP and 2 days before on same machine now having problems.
Running drive test discovers no problems.
I tried pluging into other ports on the machine but can't get the machine to recognize it at all
after it is unlocked. Before it is locked, the system sees it and I can see the default files and
run Launcher.exe just fine.
What else can be done here?
09-01-2011 07:30 PM - edited 09-01-2011 07:35 PM
I am having the same problem. It was working fine, I used it yesterday. I unplugged it from my desktop and hooked it up to my laptop and the laptop and that's where I first got the message. I then plugged it into my desktop and got the message there.
I tried to update my drives in window xp but it said it couldn't find it. I tried to follow the directions on how to get my software but I couldn't find the files they were talking about. I went into add/remove program and repaired it in there. I restarted my computer and Maxtor was there..I was able to unlock it. Then 'pop' "USB Device not recognized".
This is very frustrating.