06-26-2011 01:53 PM
Well, it seemed to work normally at first with my Win7 Professional 64 bit system. Plugged it in an available USB slot in the back of the computer, powered it up, and it awoke, installed the drivers and, sure enough I found myself with another external hard drive showing up in Windows Explorer.
I immediately initiated a Windows backup to the drive and it seemed to be working nicely but after a long while I discovered that Windows backup is VERY slow and it would take days (not the hard-drive's fault.) So I tried to terminate the backup and it just seemed to hang forever (again, not the hard-drive's fault) so I finally pulled the power (or the USB connection, I don't remember) to get my computer back.
Ever since then the GoFlex drive has been a brick -- it does not respond in any way when connected to my main Win7 computer, nor will it respond to my XP laptop or my older XP desktop. I have even restored my system to a date previous to the original installation of the GoFlex and it simply does not respond, either installing itself or even announcing itself to the system.
I've been perusing this forum for several days and have tried all the troubleshooting links -- the fact is that my device manager shows only a single hard drive (my main "C" drive) and the GoFlex refuses to install on any of my three computers.
I just tried it again on my older XP desktop and I noticed that initially while holding it I'll feel a little disk activity and 7 or 8 beeps from the unit -- then all is still.. Wondering if beep patterns are useful diagnostics.
Looking for any creative ideas before I return this. I enjoy troubleshooting but not sure I'm willing to spend more than a weekend getting this going (again). Thanks in advance to anyone with any ideas.....
06-27-2011 12:57 AM
Do a disk cleanup on your C drive, C Cleaner is best and do the reg scan as well, this should clean Windows memory of your drive, then plug in and if it still don't show, use another port to plug to, get a freebe called Hotswap and config it to find all types of drive and re-scan with it, if that doesn't work try Diskwizard to see if it pops up in there, if it does I would format it and start fresh with it.
06-27-2011 06:08 AM
Thanks for the quick response.
I did the disk (and reg) cleanup -- no help I'm afraid. As an aside, I'm confused how any changes to my current Win7 computer is going to be helpful since the GoFlex won't install on either of my other two computers either. Is there a "toggle" of some sort built into the GoFlex software that allows "only-one-installation-per-customer?"
I downloaded and invoked "Hotswap," a utility that scares me a little bit, I must say. However it shows the following, which I can also see under "Disk drives" with device manager:
Generic - Compact Flash USB Device
Generic - MS/MS-Pro USB Device
Generic - SD/MMC USB Device
Generic - SM/xD-Picture USB Device
WDC WD6400AAKS-75A7B2 ATA Device
Do one of these unambiguously represent the GoFlex such that it is only a matter of safely "unmounting/ejecting" it through Hotswap or device manager?
Thanks again for your help thus far,
06-28-2011 11:38 AM
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh
If the troubleshooter doesn't resolve your problem, could you please post the report from Microsoft's UVCView utility?
Also, try this please - http://seagate.custkb.com/seagate/crm/selfservice/
06-28-2011 04:33 PM
I think you are overloaded, try disconnecting some of your externals and also if you have any emulation software dump the drives and emulation from that also.
06-29-2011 02:16 PM
Again, thanks for all the thoughtful suggestions. Although when the drive originally worked, I was running my normal computer setup, I now have only mouse and keyboard USB plugged in, and there's not much else connected other than the normal network and monitor stuff. In response to a suggestion, I also uninstalled my CD emulation software as well.
I also downloaded and ran the UVCview software suggested but it is not clear to me how to report its results. It allows me to save a .txt file which seems blank -- how do I upload the results?
I decided to take a little Hitchhikers-Guide-to-the-Galaxy tour through the suggested troubleshooting software step by step. Here it is - pour yourself a cup of coffee.
Under Troubleshooting Assistance:
External Drive Troubleshooters:
Windows 7 & Vista:
Check the Power Cable -- check
Check the Data Cable -- check
Check the Partition and Format Status Using Disk Management -- click
"New Installation" or "Previously Working" - well, I guess I should select the latter -- click
Now I navigate as directed to Disk Management
Suggests here that I "become familiar with the drive letters and partitions." -- OK
Describes what reference I should see for the GoFlex (drive letter, capacity and type of partition, show drive as healthy) and provides and example.
What I see looks nothing like the example. I see:
(a) 3 Volumes associated with my C: drive shown as "Disk 0"
(b) Removable Disks 1 through 4 (F:, G:, H:, L (no media)
(c) CD-ROM 0 through 3 (D:, I:,J:, K (no media)
On to page 2:
First step is to "Check the upper window to find whether the drive letter is present." In my case it is not. Thus the rest of the page does not seem relevant.
On to page 3:
Page 3 speaks to data recovery and corrupted partitions. Not relevant to me since I have no references to the GoFlex whatever.
On to page 4: Speaks to reformatting the drive. Again, not relevant to me since I have no way to address the GoFlex.
On to next subsection: "Check the Drive's Status Using Device Manager":
Select "Previously Working"
Under "Check Drive Status: Previous Installation" I am now asked whether I have:
(1) a GoFlex, GoFlex Pro, or GoFlex Desk with USB 3.0 or
(2) a GoFlex or GoFlex Pro with eSATA
This is a bit confusing. I have a GoFlex Desk with (I presume) USB 2.0. Does the GoFlex in (1) mean all GoFlex's or all GoFlex's with USB 3.0? That is, does the "with USB 3.0 refer only to the GoFlex Desk or does it refer to all 3 models listed?
Since GoFlex also shows up in (2) I'm assuming these two paragraphs ares for USB 3.0 and eSata installations only and am guessing that neither are relevant for me.
On to the last paragraph on page 1: "Checking Drive Status in Device Manager":
Click on Windows symbol, right-click on Computer and choose Manage. --- done
On to page 2 where I'm asked to select Device Manager and observe what is listed under "Disk Drives". What I see are 4 generic usb devices and my C: drive as listed in my previous post.
If the drive's model number/name is there, I'm told to try the drive on another computer. Of course the drive's model number/name is NOT there.
If the drive's model number/name is not there, I'm told to look under "Other devices". I no longer have a category named "other devices" since I uninstalled my CD emulation software as suggested.
Not much seems relevant until I get to last paragraph on page 3, having to do with searching for "C:\windows\system32\driverstor" and then on page 4 am instructed to delete "infcache.1" and some tips on how to overcome the operating systems objections to my doing that. Speedreading a little further down the page I see where I may have to haul out my Windows install CD, do a repair/restore and, it states it might be a good idea to backup my data before I do this.
Well duh... we've come full circle. I can't back up my data because I can't get the friggin external drive to work, and it is the thing that's leading me down this path in the first place.
I'm sorry, there's a limit to how much mucking around the OS I can justify for troubleshooting purposes, given the range of inexpensive external drives out there, and I'm not excited at compromising what has been an absolutely bulletproof computer setup to date. I appreciate the thoughtful help I've been getting on the forum, but the drive is beginning to seem a bit fussy for me to be confident that it will be available if/when the time comes that I'll actually need it to appear and restore my data.
Finally, on page 5, it says to try the drive on another computer and if the same problem is there, there is increased chance the problem is with the drive. It seems to me that should have been Step 1 on page 1 before one plows through all the above. As already stated, I have the identical symptoms on my other two XP computers.
Thanks again for slogging through all this with me -- if any of the above suggests a possible solution without dissassembling the OS, I'm more than willing to try it.
06-30-2011 07:34 AM
OK, thanks for all the notes there.
Try this - Update USB drivers in Windows
Also please run SeaTools for Windows on the drive and see if that tells you anything. Downloads
If it's not detected that way on 2 computers, I say replace it.
06-30-2011 09:37 AM
I went to the Dell site with my tag number and poked around a bit -- although a number of drivers were available, didn't immediately see any USB drivers and I didn't spend a lot of time at it since I think I'm pretty much committed now to replacing the drive.
Nonetheless, I decided to go ahead and take a flier on SeaTools as you suggested. If nothing else, it may help you or another forum user with similar problems.
After installing and running the scan with SeaTools, it shows me 2 PATA-SATA entries, complete with Model Number, Firmware Revision, Drive Status ("Ready to Test") and a Test Status area. That I assume is my C: drive.
Below that are 4 entries under the heading "USB-1394", with no model numbers, no firmware revision, and drive status "ready to test."
If I select any of the last 3, I get "Test unavailable" under "Drive Status" no matter which "Basic Test" I select.
However, if I select the first one under "USB-1394" I get some test response:
(1) If I choose "S.M.A.R.T Check" I get "Test Unavailable" like the others.
(2) If I choose "Short Drive Self Test", in Drive Status I see an immediate "started" followed 20 seconds or later with "Short DST" then in a second or two -- "Short DST - Pass" and a blue bar in the test status area
(3) If I choose "Drive Information", I get 19 or 20 lines of information, most of which are "not supported" or "unknown" or "false." The Model number, serial number, and firmware revision items are blank.
(4) If I choose "Short Generic", I see "started" and in about 20 seconds "Short Generic", then "Outer Scan," and then "Short Generic - Fail."
(5) If I choose "Long Generic" I see "started" and in about 20 seconds "Long Generic" then a spooling display of increasing errors up to about "Long Generic - 233 errors" then "Long Generic - Fail."
Is there a smoking gun in here somewhere?
07-01-2011 06:22 AM
Only one more idea on my part - try a different USB cable.
If that doesn't work, replace it. If the place of purchase will take it back, do that.
If not, Warranty and Returns
07-01-2011 07:05 AM
That seems like a good idea, but since the cable is unique, not sure where I would find one other than ordering it.
I will indeed return the drive, and replace it with at least another model.
You know, my gut tells me that the problem was probably not a hardware failure of the drive, but perhaps the installation software on the drive was left in an unusual state due to my initial powering down without "ejecting", where it may have been in the middle of a write operation that went south. That was probably my bad but we do have unexpected power failures occasionally and surely the drive should be able to protect itself against this sort of thing.
In any case, I am impressed with the helpfulness and timeliness of the responses to my problem in this forum -- my hat is off to Seagate -- you really seemed to take the trouble to tackle the issues and respond to your customers. Thanks again.
07-01-2011 03:16 PM
Hey hii dude! I found a solution for you (and me). After 4 hours of searching forums and webs, I plugged my HDD into my Xbox 360, format it to the Xbox format, and replug it in your computer! THAT'S IT !
Hope it helps.