GoFlex, GoFlex Desk, GoFlex Pro, GoFlex Slim, & GoFlex Turbo

[louiery]

I have a GoFlex 1TB USB 3.0 drive that is stalling when trying to backup a 3.5GB pst file (Outlook). I've updated the software and firmware to the latest version and have shutdown all applications (virus etc) but the file will not complete. I've left the unit overnight and still does not complete. Any advice? 

[AlanM]

Backing up Microsoft Outlook .pst files[207675]

[sandiegan]

I appreciate the links to Microsoft, but the real question is how to get Memeo to actually back up the outlook.pst as part of the normal backup process.  Mine also hangs at outlook.pst and will not continue.  Have had it running two days now so clearly it is not going to do it.  Memeo indicates backup is running, have tried pausing and restarting, etc.  Have also quit outlook in case disk access was the problem.  Nothing works so far.  Yes, I do know how to back up outlook.pst per MS, but this is not the issue.  Does Seagate have a fix for the memeo unreliability problems?

[AskTheLeaf]

By default the Memeo software does include the Outlook files for backup.

A few weeks ago a software update was released, and I'd like to start there with you to see if reinstalling Memeo fixes the issue.

Please contact Seagate's technical support to get the most recent version.

Be sure to include your drive's serial number as well as your shipping address. The latter is needed for verification purposes, due to export restrictions of the software.

[tomadamstx]

I have helped several people with GoFlex and Memeo this year and Memeo does try to backup Outlook.pst BUT there is some bug in the software and this either hangs (if outlook is open) or takes forever (maybe a day) if the .pst if large on the initial backup.  They know about the problem but I have not seen exactly what cases cause the hang/long initial backup.  I think I have seen cases where it took a long time but maybe just 2-5 hours, not all night and day as it does sometimes.  Any feedback appreciated.

[tomadamstx]

There is more to this than I realized.  I got a reply from Memeo support that there is a problem with some outlook.pst files but they are not sure what it is or what to do right now.

   However, today I helped a lady who had bought a new Dell laptop with Win 7 and a new GoFlex.  We set up outlook and so there was a .pst file created but it was very small.   The Memeo initial backup went flawlessly and it included the .pst file.  So the current answer is, "Your backup time may vary".  Very strange; it must be a combination of Memeo version and Outlook version that caused the problem. The unsettling thing is they do not have a handle on it.

[tomadamstx]

I see a lot of people viewing my previous posts about the issues with pst files but nobody has posted they have the same problem.  If you have this problem, can you post when windows version, office version and if possible, the pst file location and size?  That might help everyone, even Memeo.  I am just a user, not connection with memeo or seagate. Thanks

[Marples]

I have an seagate external hard drive and I am experiencing the same issue since purchasing memeo instant back up ( the HD doesn't come with the software full version). I have been emailing Memeo support all week and still it's not resolved.
I have Microsoft 2003, Windows Vista, I have pst files in default locations and also my documents. The size of the pst file which is not backing up is around and hanging is 1G. Software just says verifying pst and doesnt go further. The software is backing up my other pst files ok they are smaller.

[jnc]

i have a GoFlex 1.5T NAS drive and have done a successful complete backup (where I get the "success" message from Memeo) only a few times in the 10 months I have it.  at some point, I must have inadvertantly changed something because it started creating duplicate backups of my Outlook .pst files.  I have the main .pst and 5 archive pst files.  the main pst file is big, about 3.5G and the others are 240M and smaller.  

here's and example filename:  archive_business@2012-05-11T01;23;59  (the T01;23;59 seems to be a GMT timestamp)

my problem is that I have 47 sets of these files from May 10/11, and each one is 3.94G making 185G.  

there are 240 sets from Apr 12/13 totalling 846G.  

so my drive is almost full - too full to add another complete backup of my PC (in case I wreck the first one).  

I just completed "good" non-timestamped backup of all these pst files.  

Can I delete all these older time-stamped ones, despite the scary warning about wrecking my backup?

if so, what is the way to delete - just drag to Recycle Bin?

thanks for any help.

[tomadamstx]

I have not heard anything new on this .pst issue.  I wish Seagate or Memeo would post something here that says they are looking at this issue and/or have some resolution for it.  I know customers that did not know what to do when their initial backup with the GoFlex took forever/appeared to hang.  They were left hanging.  Seagate?  Memeo?

[Juanma]

Hi everybody,

I have a Dell Dimension 9200 computer, bought approximately 5 years ago, running Windows XP SP3. I also run Microsoft Office 2003, with Outlook 2003, version 11 evidently.  I acquired less than a year ago a Seagate FreeAgent GoFlex Ultra-Portable drive USB 2.0, 1 TB. I have had no problems doing the backups until very recently. I removed the automatic Memeo backup some time ago. I thought I would do my very last backup on Windows XP prior to a move to Windows 7. As it happens I run Memeo Instant Backup and, of course! ...it got stuck!! on a "Verifying archive.pst" after having satisfactorily backed up over 6000 files. It was only when there were 8 files remaining, amounting to 155.4 MB that it got stuck in this famous by now Outlook archive file. I must confess I didn't know such "archive,pst"  was an Outlook file. I let it run for over 48 hours to see if Memeo would need a long time to get to know its very innards. Of course, I was not going to be that lucky, and 2 days later it is still stuck trying to "verify" it, still with the same amount of files pending to be backed up, and still with exactly the same remaining size of 155.4 MB. Obviously that is not right. I contacted Seagate Support, and they answered almost immediately asking me to do a manual backup of the Outlook archive files since Outlook 2003 is not supported by Seagate hardware/software. Their answer was exactly as follows:

I apologize for any inconvenience this may have caused you. Microsoft outlook back up is not supported on our back up software, i would suggest stopping the back up since the only files left are outlook archives.
I did come across this article for outlook back up :
http://office.microsoft.com/en-us/outlook-help/using-the-microsoft-outlook-personal-folders-backup-t...

I also had this similar answer from Seagate Support:

We are sorry about the issue that you are having with your backup.
We suggest that you manually backup the pst file by doing a copy and paste and then delete the file from the computer to see if the backup will continue. If the backup continues and completes then manually copy and paste the pst file back to where it was located and see how the backup behaves after that.

I' afraid that is the only and final answer that will apply to this .pst file issue. Other possible workarounds might not be worth the hassle or the time spent on it. I personally give up, and will do as told.

Cheers

[Juanma]

Indeed, after generating a backup of the .pst file with the Outlook program suggested by Seagate support, saving it in the external hard disk, deleting the original .pst file from the Outlook folder (Documents and settings/<user>/local settings/application data/Microsoft/Outlook), after all that, the backup was finalised successfully, without any more "verifying" processes getting stuck forever!! I think it's a reasonable solution. 

Regarding .ptl and .ptl.dcm files, they are certainly generated when Memeo cannot cope with the too long paths of the original files Memeo is trying to do a back up of. Solution to that? Bring the folders or files as appropriate to the desktop, and/or copy them directly to the external disk, without bothering to ask Memeo to do the backup. As to what to do once they are generated and the originals lost, I'm afraid I have no answer to that. I hope I don't sound too obvious to the experts in this forum, but I hope it is of help to the not so experts like me!

Cheers

[tomadamstx]

Is there an update for the Memeo software that fixes/helps with the .pst file problem?  I just had a client with Windows 7 and Outlook 2010 who tried to set up Memeo but the initial backup will not complete.  I just can't believe there is not some fix workaround for this.  It appears to me (and I hope I am wrong) that when this happens, one must either abandon Memeo, use something like Aconis to backup the data on the machine OR backup manually.  Any thoughts?  Thanks.