GoFlex, GoFlex Desk, GoFlex Pro, GoFlex Slim, & GoFlex Turbo

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adyghost
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adyghost
Posts: 3
Registered: ‎08-23-2011
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500GB GoFlex Pro USB 3.0 external drive not recognized in BIOS

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‎08-23-2011 06:45 AM

I recently purchased an Ultra-Portable GoFlex Pro USB 3.0 external drive and installed it on my Windows 7 machine. Everything seemed to work fine (except for the Dashboard trying to find Home Network products every once in a while) until I noticed the slow system reboots. Closer inspection revealed the BIOS did not recognize the drive in it's boot configuration. I tried every port on my machine (Alienware M17x R3) and changing some USB configurations. Would this be a hardware problem with my laptop or the drive itself?

 

Any help would be appreciated, thanks.

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AskTheLeaf
Posts: 2,677
Registered: ‎06-13-2011
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Re: 500GB GoFlex Pro USB 3.0 external drive not recognized in BIOS

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‎08-23-2011 11:57 AM

Do you have another system you can connect the drive to? If it won't boot with this one, either, then everything points to it being a drive problem and you'd want to exchange the device.

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Give a hoot. Backup your data on a second storage media.
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adyghost
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adyghost
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Registered: ‎08-23-2011
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Re: 500GB GoFlex Pro USB 3.0 external drive not recognized in BIOS

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‎08-23-2011 12:12 PM

It boots fine on a Toshiba Satellite, so the problem is with my hardware. I could reinstall the USB controller drivers... Any ideas?

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