GoFlex, GoFlex Desk, GoFlex Pro, GoFlex Slim, & GoFlex Turbo

[Lebowski18]

Hi all, 

I was hoping you could help me. I recently purchased a seagate go flex desk 3 Tb hdd to compliment my new Samsung smart tv. My aim was to use all the tbs to backup my movie collection and some movie downloads. 

Everything was working well without a hitch. I had transferred tv series and blu ray movies from my pc to the hdd, and watched them without issue for a month or 2.

Then all of a sudden the files I was trying to watch would start to stutter, and then completely stop. For instance I was watching the avengers blu ray, then an hour in it stopped playing. I re transferred it and this seemed to work until the last 10 minutes when the stutteringstarted. 

Another instance involved me transferring a folder full of tv episodes onto the hdd drive. At first each episode would only play for 10 minutes before stuttering and then turning off. At that point the folder, previously full of episodes would appear empty, until I reconnected the hard drive. The episodes would reappear but not work again. So I tried to transfer  each episode individually onto the hdd. This worked at first for this tv series, but when the same problem occurred with a subsequent tv series, and I tried the individual transfer technique this didn't help.

It seems the problem is getting worse. Not sure if it helps but my pc operating system is xp. I read somewhere this could be the cause of the problem for some reason. 

Any help would be greatly appreciated. 

[AskTheLeaf]

It would be good to test the drive with our SeaTools for Windows diagnostic utility:

http://www.seagate.com/support/internal-hard-drives/enterprise-hard-drives/saturn/seatools-win-maste...

Let me know the test results and we'll take it from there.

[Lebowski18]

Thanks for the reply. 

I downloaded the software andtwenty through the tests and there did not appear to be a problem.

Further to my first post I also did some further investigating. I downloaded a blu ray film and transferred it to the hdd. I then tried to play it on my tv. It literally only lasted 5 seconds before it froze and turned off. Using the 5 second mark as the point of comparison I tried the original file on my pc, watching it through divx. No problem.

So I deleted the file from the hdd and retransfered it. I then tried watching it on my tv. no problem. Thus I can confirm that the problem is in the transfer itself.

I hope there is a way to fix it, as it is very annoying having to watch each transfer on fast forward in order to confirm each transfer was successful.

Thanks again. 

[AskTheLeaf]

Thank you so much for the information.

I would like to try and see if updating the firmware resolves this issue.

Would you send me a private message here on the forums with your drive's serial number and your physical mailing address (for verification) and I'll get that out to you? Thank you.