01-25-2011 09:48 PM - edited 01-25-2011 10:37 PM
Hello and Thanks for your Time,
I have a Seagate ST3250318AS Barracuda 7200. 12 Hard Drive - 250GB, 7200, 8MB, SATA-300, NCQ, Firmware: CC38. I recently purchased at CompUSA on Saturday, January, 22. Installed into a DELL XPS 420 System Specs are as follows
Processor-Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Video Card- XFX-ATI Radeon HD 5770
Operating System- Windows 7 Home Premium 64-Bit
Really only can remember very few things as I just got the PC the same Saturday from one of my siblings which he bought it off eBay about a year or so ago I believe. (But if anything is missing that would help receive a better response I will do my best to find it.)
Okay now on I go as I said I purchased the Drive on Saturday morning ,drove 3 hours back home and installed into PC. (PC had no Previous Hard Drive) Installed Windows 7 64-Bit had no problems. Immediately after installing the OS I did ALL but one of the Windows Updates (DELL Monitor was the only one I didn't do) still had no problems. Continued on to Download and install the laciest BIOS, Video Card, and Raid drivers. BIOS and Raid Drivers were downloaded from Dell's website Video Card Drivers were downloaded from AMD/ATI's website. Still no problems. Rebooted System then downloaded EVE Online from Lunchtime Sunday until around 10A.M Monday, Installed and Rebooted still no problems. I continued to play EVE Online until early evening about a good 6-7 hours of playtime then decided to lay down and watch a movie on it. Popped the movie in instantly started to play. I fell asleep about 45 minutes into the movie, woke up almost near the end of the movie then passed back out for about 45-50 minutes waking up because the credit music suddenly stopped, I look up and had the following Screen:
Intel Matrix Storage Manager Option ROM v188.8.131.521 ICH9R
Drive 0 Not Found: Serial ATA, SATA 0
Alert! Failed to detect one or more drives during POST
Strike F1 key to continue, F2 to run the setup utility. Press F5 to run onboard diagnostics
Not knowing what to do I pressed F5 the Diagnostics began to run then after about 2 minutes a pop up came up saying:
Error Code 0141
Msg: Error Code 2000-0141
Msg: Hard Drive- No Drive Detected
The Given Error code and message can be used by Dell Technical Support to help Diagnose the problem
Do you want to continue testing?
Yes or No or Retry
Hit Y, then about 10-15 min later another popup asked if I wanted to do a full test would take up to 30 min. I said yes at the end of it all I got this
Preboot System Assessment Complete. No Diagnstic Utility Partition identified. Please select ok to reboot your computer.
So I shut down the PC and tried a different SATA Port, plugged power cord back in the pc and noticed that the Hard drive makes a faint kind of bump sound 11 times then stops(Dunno if it is click), But still ended up with the same thing I have tried all SATA Ports on the PC and Dell wont do the Support I dont think because 1. Some Genius ripped off the sticker on the bottom of the tower that you need to give Dell for assitance and 2. I don't belive the PC is under warrenty with them anymore and have no way of finding out without that Sticker.
So my problem has my Hard Drive Pooped or can I fix it, I'm not to bright on it but I am getting ready to go back to school for my A+ Cert. and some others be a perfect time to practice and learn hoping this can be fixed without having to drive 3 hours away but if I got to then I will. Sorry for post being so long I figured the More detail I give, the better help I recieve, Thank You
01-26-2011 08:45 PM
Drive should still be ok, as you've checked all the connections that should rule out incorrect fitting, however check the sata cable, this should have no kinks or bends in it, and I'd recommend you buy a new one to rule it out anyway.
If it's clack of death it's not a bump sound, it will sound like something metal hitting something metal, search Utube and you will find examples to compare.
Assuming it's not the cable, which I think it will be, try this, at the post screen see if the drive is listed, if it isn't and it's not the sata cable you may well have a bad drive, then look for the motherboard sata driver on the motherboard set up disk, which I'll bet you don't have as it's second hand, so find the model number and you can get it from the manufacturers site, insert a Window setup disk in and wait for it to ask for a 3rd party driver, normally F2 key iirc, load that and if the drive is connected properly you should get the option to repair Windows, try this first and if it doesn't work do a full new install on it.
If you don't want to rub the drive clean right now, try another drive in the PC to see if it's the drive or the PC that is playing up, if you get the same result with another drive it would suggest a problem deeper than the drive, ask your relative if the PC is ok or not, if he gave it to you there is a chance it was already faulty, and didn't tell you.
01-27-2011 11:40 AM
01-27-2011 03:50 PM
Do the Windows set up on it, I'm still not certain if your drive is broken or it's a bad install of the O/S or a virus even, make sure you do a full format on it as well incase there is a resident nasty on it.
01-28-2011 02:33 AM
01-28-2011 07:48 AM - edited 01-28-2011 08:17 AM
Chad, are you sure this is a 12 series drive and not an 11, can you re-check what is on the label FW model and serial numbers ?
Only the model number you list isn't showing up in the model number checker.
Ok, found the drive elsewhere, looking at what you've said, unless the drive has been dropped or connected up wrong I'd have to say you've got a dead one and should return it to the shop you got it from, are you absolutely sure other drives work fine in the PC, I have to know exactly what has happened, right now it sounds like it's bricked, but how it got that way is the mystery.
Anyway, I've a couple of things I want you to try, the first one is to remove the cmos battery on the motherboard, take it out and forget about it for a minute or so, DO NOT HAVE ANY POWER INPUT CABLES CONNECTED TO THE PSU at this time, while you have the case open, take out the memory and any PCI cards including the graphic one, then put the memory and cards and the battery back in, connect up and boot and tell me what happens then.
I have to ask you all this because I assume you are 14-19 yrs old, and remembering back when I was that age the whole truth doesn't always come out until much later, don't take it personally, but I can't spend time on this if something silly like I hooked it up to a car engine only comes to light much later, so I need the full and absolute honest answers from you if i'm going to be able to help you out to fix it, I'm just here to help get it fixed, I ain't gonna give you 12 lashes of a cane or 2 hrs detention because you did something to it you shouldn't have
01-28-2011 10:25 PM
01-29-2011 08:01 AM - edited 01-29-2011 08:02 AM
My bad Chad, I thought you were younger.
So you've swapped the drive for another now?
Only update the FW if it says it needs one, before you do, can you post the model and FW numbers for me.
One thing I did read up on that PC is someone reporting the PSU failing, so if you can have a look and see what brand and wattage they fitted, the PC itself looks like a highish spec one from 2 yrs ago, but if you find some grey box with the Wing&Wong Company written on it supplying the juice I'd make a new branded one my next upgrade 500w + Corsair,Antec,OCZ,Seasonic ones would be my recommend to you.
Anyway good luck with the drive, and all the best if you have to go work in the sand.
01-31-2011 12:06 AM
ST3250318AS Barracuda 7200.12 Hard Drive - 250GB, 7200, 8MB, SATA-300, NCQ, Firmware: CC38. same drive as before and I went ahead and got a ThermaltakeTR2 600W PSU while I was there. Had a slight feeling the original DELL one is Obsolete. Plus 375W wouldn't cut it anyway in the long run, But drives installed now and everything seems to be running nice and fine (knock on wood).....Thanx on the advice on the PSU it's what gave me the final push to get a new one
01-31-2011 02:42 AM
375w Is that all it had in it Chad, the TT psu will be ok, I've a 470w one thats been powering a PC for 4 years now.
02-08-2011 12:35 AM
Cantbecanit, I just wanted to Thank You for your time in trying to solve the mystery with that old HDD. I actually believe it had a lot to do with that 375W Ching Chang PSU. Really surprised me that, that was what was in it. As a update the new PSU and HDD seem to be running just fine, And ALOT quieter as well. But everything always has it's flaws, the new HDD only reads as having 232Gb when it should have 250Gb. It's only 18Gb missing so I'm not really worried about it space wise just figured it should be mentioned. Going to run SeaTools see what it says if anything. Like I said I'm not really worried about it but it gives me something to do after duty hours other than stare at my wall or monitor
02-08-2011 04:03 AM
232 is correct Chad, all drives use a part of their capacity, so they never equal what they say, nothing to worry about there, DVD is 4.7, but you can only write to about 4.4 of it, every media is the same.
02-09-2011 07:54 PM
Come to think of it, I'm running 6 of these drives (Seagate 7200.11s) 250gb with a TT 380W PSU w/o any issues. It barely registers on my UPS (drawing under 100W). Then again it's an old Athlon XP box, but still. Seagate seemed to be rock solid in my books for the past 2 decades up until 1-2 years ago.