02-04-2011 01:50 AM
In the last few months my performance degraded and the i started testing components. The problem seems to be the ST31000528AS HDD drive wich i bought last year. I tryied many HDD software and all say the same thing in SMART info :B8 End-to-End Error. All software that i tryied execpt Seatools, wich says everthing is ok. well, i'm sorry, everything is not ok and i don't trust Seatools at all. although the small DST and long DST passed the long DST test took 17 hours to complete. Some times when i open multiple aplication my computer freezes for 5-10 seconds and i can hear the Seagate drive struggling to load. So i want to know what other software than Seatools is accepted as tests for Seagate in order to get this drive fixed or replaced.
02-04-2011 05:12 PM
Full PC specs please.
02-05-2011 01:49 AM
My full specs:
CPU : AMD Phenom II x6 1055T
MEM: A-Data 2x2GB DDR3 1600+
MB: Asrock 870 Extreme3
GPU: Leadtek 8800 GTS 640MB
HDD: Seagate ST31000528AS
HDD: Western Digital WD5000AAKS
HDD: Western Digital WD6400AAKS
PSU: Cooler Master Silent M600
I have changed the the s-ata cable, switched between all of the s-ata ports on Mobo and it's all the same.
02-05-2011 09:13 AM
SeaTools for DOS worked for me. I tried SeaTools for Windows, and it said everything was OK. Then I used SeaTools for DOS. It reported everything OK in short test, but it reported a failure in the long test. No error code, though, so I am printing a screen shot of the error result and will inlcude it when I RMA the drive.
By the way, my ST31000528AS drive was purchased Oct. 2009 and began making clicking noises and performing VERY slowly in Feb. 2011. It has a 3 year warranty and I'm in the process of an RMA. I bought two of these drives at the same time, and had them in RAID 0. I was able to transfer all data to another HDD, although it took several hours.
02-05-2011 09:13 AM
Do a disc clean up and defrag the drive if it's slowing down, schedule a chkdsk as well.
02-05-2011 05:40 PM
I'm suggesting it because a hdd for of fragments will slow things down, if you suspect it's full of bad sectors then you have to low level format it, I can't magic it better from the other end of a modem for you, had I told you to low level it, you would be screaming at me now that you have too much data you don't want to lose etc, I can't win mate, you want to sit this end and read through it daily, and no I don't get paid or employed by Seagate to do this, I do it to help out, so, if it's full of errors, low level it, just like it says in the official guide when a drive is suspected of a soon to be fail.
02-06-2011 12:05 AM
I don't want to low level . i just want to get this piece of crud HDD replaced by seagate and i want to know what other software is recognized by seagate other that their lousy lying seatools. i don't wanna send the drive to warranty and get it back like i sent it, as i read it happens with many that bought seagate drives. way to go seagate, this is my frist experience with your lousy products and most likely my last.
02-06-2011 06:16 AM - edited 02-06-2011 06:23 AM
See, there you go, I told you didn't I " I don't want to low level" well that is the only way to restore the drive, fair enough you feel you've had enough of it, but you don't want to low level, you don't want to rma, you want your money back, but I don't know if that is possible or not, normally with things like that unless you can go through the reseller you bought from and they refund you the law is normally you have to give the manufacturer a fair chance to put things right, that would be to rma it, if you rma it you will get a refurbed drive, and that will mean it's been flashed and low levelled, so why be further out in postage costs when you can do it yourself and not be missing a drive for weeks on end, sorry mate but that's just how it is, I don't make the rules and I can only advise you as best I can, hence why I suggested cleaning before wiping, at least run a chkdsk on it before you condemn it.
Seatools doesn't lie, although you can be forgiven for thinking so, what you have to remember is all those diagnostic programs like Tune and Sentinal are trying to sell you something, I have a Freeagent that Sentinal rates at 45% health, the drive itself passes Seatools and Windows doesn't report any faults whith it either, Tune gives it 60% health, so we have two free diagnostics that says it's ok, and two paid for ones that say it isn't, but both report different states, as for slowing down this isn't always the drive anyway, it can be a virus,fragmentation or the MB silicone going bad, and a whole host of other things as well, what you must not do is get paranoid because you've read this and that, all that will do is mean you'll have no faith to buy anything eventually, all manufacturer's suffer failures to some degree.
02-06-2011 08:02 AM - last edited on 02-06-2011 10:21 PM by MrMatthew
there is no logic in what you say about the HDD software that charges you money . Seatools is free but "charges" you 10x more money by lying like a piece of crud that your HDD is ok when it isn't and Seagate only accepts Seatools tests. I'm preety sure that if i take this drive out of the computer, smash it with an axe. throw in the stove for 3 hours and then putting it back Seatools will say ...hey , everything is ok...no worries. [edit: keep it on topic and no political] so probably i'll have to wait untill the drive dies completly...hope i still have left any warranty when it happenes to get it replaced . i have 2 other Western Digital in my Computer, one is 3 years ol, the other 4...health 100%, never had a problem with them. the joke is on me.
02-06-2011 03:21 PM - edited 02-06-2011 03:22 PM
There's no joke on anyone mate, a HDD can go bad, they aren't bulletproof and they are a degradeable media with moving parts, I've recently had to low level an 11 mth old Samsung Spinpoint, this drive had had hardly any use at all, all the rest I have are reported 100% still, and they are mostly of the same series, so do i take the attitude that all Samsung drives are bad, of course I don't, I've had a WD fail on me after 3 weeks before, does that stop me buying a WD drive, no it doesn't, I was just unlucky, there's also the fact that hotswapping doesn't always do the drives any favours either, especially if they are not swapped out properly, there are other variables that contribute to a drive failing as well, this can be the hardware it works with, or the sort of use it gets. Now, with Seatools it's not a tool to get Seagate off the hook, with Sentinal, HDDpro etc you pay for the use of those programs, who has more to gain reporting your drives bad?
Now right now these are your choices
1 - Bin it and forget it
2 - Low Level Format It
3 - RMA it
4 - Take it back where you bought it and ask for a refund
I can't say have your money back because it's not my call to do so, but I know what I would be doing with it right now, and in 5 hours time the problems would be gone.
02-07-2011 02:09 PM
who has more to gain reporting malfunctioning drives as perfectly sane? Seagate does. They don't have to fix or replace partial defective drives, wich of course means loosing money. There should be a law agains this. A neutral 3rd party should handle the diagnostics not the seller. All of the above software can be used free of charge for a period of time, so they gain nothing from me diagnosing my drives at this momment.
1. probabily my only possible choice since Seatools says...hey your pc is freezing because of this piece of garbage , but don't worry everything is ok
2. low level fixes bad sectors not drives with mechanical errors
3. can't...gotta wait for the drive to die completly to do that, otherways seatools will say all is 100%. hope it won't torture itself like 90 year old man untill my remaining 2 and a half years warranty goes away and after that die
4. can't refund it
02-07-2011 05:18 PM
Ok, I understand your frustration, but those HDD utilities work on averages, it reads the FW and decides from there, if you don't trust Seatools look for a utility from WD,IBM or Samsung that will test any drive and test it with one of those, Samsungs ESTools program is great, but you need to check if it will do other brands, regarding the drive speed, have you tried the latest drivers for your MB and GC, and bios update, your specs look ok but I don't know the real age of the MB, as it's a 1TB drive your board might pre date it, i.e board born before drive was conceived, it's possible you have a missing driver or simply an outdated one, check all this and update and report back.
I know it's easy to conclude Seagate would release a program to get them off the hook, but that simply isn't the case.