12-02-2011 03:57 PM
Yeah, this WAS inside the seagate expansion drive, but the case stopped functioning, now being computer concious i knew all the data would still be there so i naturally removed it and have been using it for the last year as an internal drive as any concious PC user would
It was used as a storage device for practically everything including 100+GB steam files a ton of photos music everything, the drive NEVER moved out of my computer, never placed on any static surface, i know how to maintain a HDD
Well anyway, Yesterday while playing the sims(From my barracuda) and my pc randomly BSOD'd and i reboot and think nothing of it starts up and i begin to play the sims again then the game keeps stuttering like the drive is under serious strain and then the PC just powered off, no BSOD, nothing, turn it on to find my barracuda no longer powers up/spins up/detected or anything, naturally i try in another PC and nothing, then while on my way back to my main PC i notice that when i wiggle the drive it sounds like whirring inside it(Like the disk is spinning) and i naturally found a couple of other drives to compare,. they do not do it, one of them was even an old IDE barracuda 7200.
Now, i kinda need that 800GB of data as there is a VERY important music project on there that i NEED, is there anything i can do? i tried a warrenty thing with seagate and they said, even tho the drive individually has a warrenty, they can't replace it as it was an "OEM" package and i need to contact the manufacturer(is it worth ringing seagate and explaining?), despite the reason it ever being removed fromf the casing was because of seagates shaudy build quality and because i refused to lose about 700GB of data(At the time)
I'd aprriciate any help anyone can give in advance
12-03-2011 08:14 AM
Hi scottixboy well here it is. A oem manufacturer drive like from hp or different ones has the same warranty as the whole system one year from HP. If you go and buy a oem drive from a shop it would have either the 3 or 5 year warranty just it does not come in a fancy box. Even if Seagate would replace that drive they would not get back your data for free. Also one other point that may help you insulting the manufacture and asking for help some times does not work lol. Backup should be on 2 different drives for maximum safety. With the way hard drives are today one should always keep a eye on the smart data for upcoming problems.
02-13-2012 10:37 AM - edited 02-13-2012 10:39 AM
But the OEM manufacturer WAS segate, if i ring them and tell them it was removed from the casing won't that have(In theory) voided the warrenty of the entire product?
And i was not insulting the manufcaturer i was actually stating a fact, the failure rate of the expansion drive's casing+HDD is phenomenal
something like a 33.2% Failure rate on the 7200 drive series, Not to mention I know multiple owners of this dive have had to remove it from its casing as it had malfunctioned, even then segate built the casing so it could not go back together, almost as if they expected people to open it and void the warrenty knowing how often their 7200's fail
Now The data isn't important anymore as i found an early version of the music project on my main HDD so it's not too important, now i want to get the drive itself replaced; any ideas on how i should do this, is it worth calling seagate's support line(If they have one that is) and explaining the situation?
Apologies for hugely late reply(Had some PC issues recently)