05-04-2012 08:19 PM - edited 05-04-2012 11:58 PM
I have a brand new ST2000DM001 that I just installed today. When it wakes from sleep, or after refreshing the S.M.A.R.T data, it sometimes, sometimes, makes a relatively loud !CLICK! noise. The drive seems to work fine other wise and I haven't heard clicking when transferring about 500GB to the disk, or when accessing those files. It's firmware is CC4C.
I'm in the middle of a long test with SeaTools, but it still has about 3 hours left.
Is this normal, or should I RMA it?
Edit: Ok well, its not just when waking. It passed the long test from SeaTools, but after the test it seemed to very randomly make 4 clicking noises over about a 10 minute time period. There's only one click at a time. It's not like that continuous clicking I've seen on youtube. It may very well be a "chirp" from a previous post but it doesn't sound quite like it.
Also, when using the trial of Active Smart, when I first plugged it in the little Disk Health meater was full, but now its missing three boxes.
I'm retransferring what I put on it back on to other hard drives, and there's no clicking at all. It seems very random, but its not continuous and not when in use.
The Raw Read Error rate is changing a lot:
05-05-2012 03:18 AM
You'll have to wait until this noise issue is fully investigated on the DM series, not that yours is the same thing as the chirp though but it would probably be the same thing causing it,
My recommendation would be to fully re-install the whole system, or at the very least make sure all my drivers are 100% healthy and any utility programs are removed one by one incase one of them is causing a surge to the drive, imagine yourself in deep sleep and someone comes in a jumps on top of you, samething, hth.
05-05-2012 12:48 PM - edited 05-05-2012 01:05 PM
Well, its not just when waking up, at least it doesn't seem so. But it never happens when the drive is in use.
So you're saying that the noise doesn't seem to be the drive dying, but more of a systematic issue with this particular version?
I'm still wondering if I should return it and hope for getting a different one that doesn't make the click.
Here's what it sounds like:
05-05-2012 04:40 PM
Thats the chirp rather than a click bud, this is under investigation right now, you can for now use Crystal Disk and turn off the APM, but it needs doing each time you reboot.
05-05-2012 06:42 PM
Alright, I guess I just don't have good ears. The chirp sounded much higher pitched to me.
But it definately takes a load off my mind to know that its not because of a pending failure.
Thanks so much for the help.
05-06-2012 04:30 PM
If the sound gets any louder keep an eye on it, use the crystal disk method if it gets annoting and visit in to see if the culprit has been found yet
This is the sound to worry about http://www.youtube.com/watch?v=lc7wsL5LpEQ skip to 40 seconds.
05-08-2012 10:09 AM
Same clicking (or chirping as somebody called it) here.
I have 2 NEW ST2000DM001-9YN1CC4B prinstalled in a NEW NAS in Raid 1 mode.
Tests doesn't show any problems but the sound is a little bit frightening, sometime happening twice in rapid succession.
As i have a long experience with HD failures in the last 18 years I can say that the sound cannot be considered "normal".
It happens only when the disk are mounted. when the computers are turned off and there is no network activity, nothing happens.
Waiting for a rapid solution, before i RMA the drives.
05-09-2012 06:41 PM
I'm seeing a pattern here - I installed 2 brand new 2TB ST2000DM001 HDD's and both of them 'Chirp' every few seconds. Both have the latest CC4C firmware pre-installed on them.
Annoying - YES!
Worrying - DEFINATELY!
Emailed my local retialer and he's replied that he's already pulled this drive from sale as I'm not the first person to report this specific issue and that customers are under the impression that their new drives are dying.
C'mon Seagate - what's going on, I keep seeing a new thread popping up every few minutes showing disgruntled customers reporting the same problem!
I hope this matter is being dealt with with some urgency, if it isn't then please let us know where you're at with it so we can at least decide if we want to RMA our drives.
05-10-2012 03:28 AM
Same discussion here: