12-25-2012 08:11 PM
I'm using an Intel iMac with OSX 10.6.8 and I've recently purchased a Seagate Backup Plus 1TB portable drive with a USB 3.0. I've had it for about a month or two.
It's been working fine so far, I haven't had any troubles with it until two days ago, when all of a sudden I started getting an error saying: "Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled. To prevent damaging your computer, the USB device drawing too much power has been disabled. Other devices may have also been disabled. When you disconnect the device drawing too much power, your USB devices will be enabled again".
I've tried researching this issue online, but I have found no answers to this problem. I tried restarting the SMC as some people suggested in other forums, but that did nothing. I tested the hard drive on another computer and I get the same error. I also get that error on a PC. Other USB devices still work fine on the iMac, including another Seagate hard drive. I tried swapping out the cables and the error keeps popping up. I'm wondering if maybe ordering a new USB/firewire adapter would do the trick.
Does anyone know what to do about this?
12-26-2012 08:30 AM
If one of the cables on which this problem presents itself is the one that came with the drive, I suggest you replace the drive. Sorry about that.
12-26-2012 02:36 PM
Hmm. 2 month longevity is not very impressive for a hard drive that has been stationary for most of the time. Do you know if that qualifies as a refund/free replacement?
Does that also mean that I've lost all the files on that hard drive? Or might it be worth it to try and recover those files?
12-27-2012 07:11 AM
True, 2 months is not impressive. This is significantly below average.
The drive is still under warranty.
If the files aren't backed up elsewhere, I would most definitely try to recover them. Otherwise they will be entirely lost.
12-27-2012 12:52 PM
The only way to recover the files would probably be through a data recovery service in my area, correct? Thank you for your prompt responses!
12-28-2012 07:41 AM
Yes, it probably would. Seagate Solutions is also a possibility.