09-22-2010 06:50 AM
FAT+ won't recognise my external HDD, but the software for PC does. It simply sync al my files, but when i connect it to FAT+ you can see the indexing for only a second. I can't browse my hdd on FAT+ while i know the music etc is on it. I use a powered USB HD with NTFS
09-23-2010 03:37 AM
i'm surprised that i'm the only one with this problem.
09-23-2010 05:56 AM
You can try connecting the drive to the PC, do not use the software, go directly to the root of the drive and delete the .theater folder. Then remove the drive from the PC and hook it back up to the FAT+. This will rebuild the .theater folder. Works for a lot of people, hope it helps you!
09-23-2010 09:40 AM - edited 09-23-2010 10:00 AM
thanx for your reply! I tried your option unfortunaly no luck
... But after I installed the mod firmware to drag files to the FAT+ from Windows, the hard drive was visible from the map network drive screen it was mentioned as sda1 or something like that. I tried copying a file and it worked, but when I reconnect my hard drive to my pc I can't play it, i mean i see the file but if I play it says the file is not there anymore.. I have another USB hard drive and that one works good wit FAT+ but thats only 30GB while the other is 300GB(the one FAT+ does not recognise). It's weird that the software from FAT+ does recognise my 300GB and I can see it when I do the map network drive(mod firmware) BUT.. the FAT+ does not
!
Hope someone has seen this problem before. The 300GB HD works perfectly on windows so it's not broken or anything.
Update* I noticed that the theater map on my 30GB has 2 files in it and my 300GB only 1
Update 2: I Tried copying a file from my pc to the 300GB over the network(with the HD connected to the FAT+) and then turned the FAT+ off and on again,, then I go to the network drive(300GB attached to fat+) again and copy it and paste it to the 30GB who is also connected to the FAT+.. And I can play the file without problems, this proves again that there is nothing wrong with my 300GB HD and I can't understand why my FAT+ won't play from that HD.
09-24-2010 11:40 PM
please some support?
09-25-2010 07:38 AM - edited 09-25-2010 07:55 AM
Could it be the way your 300GB is formatted? If I recall correctly NTFS format is preffered over FAT32. It has something to do with seeing files over 4GB in size. So you might backup your drive and format it NTFS if it isn't already.
Wait a day or so someone will confirm this. I know things don't happen fast here when you need help but the members here will reply.
EDIT:
Just read a thread about this problem and older versions of the firmware. Please post the FW revision number of your FAT+ as this may help others help you.
Also try deleting the .theater folder again BEFORE you hook the drive back up to the FAT+ disconnect the FAT+ from the power adapter, plug the drive in the Go port then connect the power back to the FAT+. Also make sure the power adapter is NOT plugged into a power strip some people had problems with power strips and when the adapter was inserted directly into a wall socket all was fine.
09-28-2010 02:30 AM
I just tried the wall socket thing, thinking this is my last hope and it didn't made a lot of sense... BUT dude it worked![]()
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!!!!!! I am so happy right now! thanxxx4 ever. Now I can really enjoy my FAT+
. I would never come up with this idea myself so it's all thanks to you.!
09-28-2010 06:12 AM
redmar112 wrote:I just tried the wall socket thing, thinking this is my last hope and it didn't made a lot of sense... BUT dude it worked
!!!!!! I am so happy right now! thanxxx4 ever. Now I can really enjoy my FAT+
. I would never come up with this idea myself so it's all thanks to you.!
![]()
I know what you mean about thinking how in the heck could this make a difference??? It must be something to do with these cheap power strips being made in China or maybe surge protection or the circuit protection....puzzles me. Anyway, glad it worked!!
10-01-2010 03:33 PM
I wish I could say the same thing about the power and my FAT+... My FAT+ just doesn't like external USB devices for more than a day or two.
10-02-2010 01:18 PM - edited 10-02-2010 03:14 PM
caminatr wrote:I wish I could say the same thing about the power and my FAT+... My FAT+ just doesn't like external USB devices for more than a day or two.
I hope the new FW release will solve this HDD problem (but not likely, imo). I think it's all point to the FAT+ power supply. Have you tried to get Seagate support to send you another AC adapter?
Here is a starting post about this issue. This thread was orginally about DVD copying. CFcrash79 posted about experience with the power problem (pls read the whole thread).
10-03-2010 07:04 AM
Ok, I'm just gonna toss this out for speculation....The FAT+ power supply is rated on the OUTPUT side at 12V DC and 2Amps and the plug that connects to the FAT+ has a positive (+) center. I'm willing to bet if you obtain a power supply with a 12V DC 2.5 Amp output it might alleviate the problem. I know most electronic parts, resistors, caps, ICs, etc. have a tolerance they have to conform to. i.e.. If you get a resistor rated for 50ohms it can be a +/- 10% tolerance. Which means that 50ohm resistor is acceptable as a 50ohm resistor with a rating anywhere between 45 to 55 ohms. You can bet your FAT+ power supply also has an acceptable operating tolerance. A digital volt meter across the end of one of mine revealed 12.22 volts DC. The other FAT+ I have shows 12.18 Volts. I'm sure there are some that will show more or less than mine show. I'm also sure if I had the ability to measure the current there would be variances there too. Just sayin' if you are having problems running some hardware you might try a power supply with a slightly higher ampere output.
Anyone that has electronic experience/knowledge is more than welcome to comment and poo poo this whole idea!
10-03-2010 02:30 PM
FLHTHEMI wrote:Ok, I'm just gonna toss this out for speculation....The FAT+ power supply is rated on the OUTPUT side at 12V DC and 2Amps and the plug that connects to the FAT+ has a positive (+) center. I'm willing to bet if you obtain a power supply with a 12V DC 2.5 Amp output it might alleviate the problem. I know most electronic parts, resistors, caps, ICs, etc. have a tolerance they have to conform to. i.e.. If you get a resistor rated for 50ohms it can be a +/- 10% tolerance. Which means that 50ohm resistor is acceptable as a 50ohm resistor with a rating anywhere between 45 to 55 ohms. You can bet your FAT+ power supply also has an acceptable operating tolerance. A digital volt meter across the end of one of mine revealed 12.22 volts DC. The other FAT+ I have shows 12.18 Volts. I'm sure there are some that will show more or less than mine show. I'm also sure if I had the ability to measure the current there would be variances there too. Just sayin' if you are having problems running some hardware you might try a power supply with a slightly higher ampere output.
Anyone that has electronic experience/knowledge is more than welcome to comment and poo poo this whole idea!
It's a great idea! that would be a good test. But for people who are non-techies it's not going to help them (i.e. they would not know where to get such AC adapter).
My speculation is perhaps it's a known problem, and Seagate just doesn't want people to ask for recall? ![]()
I don't have this problem, even with 6 devices (including an AV receiver) plugged into the power surge protector strip. And I've been using a 1TB GO drive (with the inside USB port) for about a year now. So my theory this is just a simple low-tech hardware problem with the AC adapter or the connector, like Cfcrash has reported, as mentioned above.
10-03-2010 03:33 PM - edited 10-03-2010 03:47 PM
Well, the problem is that the voltage is less important, than the current. I haven't cracked open my FAT+, but it more than likely has a voltage regulator in it that regulates the voltage @ 5V, so even though the input is 12V, it is droped to 5V by the regulator. As for putting higher current on the FAT+, this could be dangerous, especially since wall supplies are not very well regulated. Putting more current on it could fry the FAT+.
My theory is that either the current is being dropped somewhere inside the FAT+ or most of the people who are having this problem are using a cheap surge protector/power strip and the current is being drop there (usually due to too small of a conductor in the power strip, bad connections or low quality conductors). It could also be bad wall supplies, like I said they are not very well regulated anyway.
But if you were to try this I wouldn't go more than 2.2Amps, even though it doesn't seem like that much difference, even going .1 amps over could mean the difference in the FAT+ working & seeing it smoke.
10-03-2010 04:06 PM
Tinwable wrote:
...even going .1 amps over could mean the difference in the FAT+ working & seeing it smoke.
Right you are ![]()
10-03-2010 05:38 PM
No, The current depend on the apparatus used, here FAT+, not the the power supply. Suppose FAT+ is using only 2amps. There is no harm using a power supply with the same voltage and 3 amps current. The FAT+ will use only 2 amps.
10-03-2010 08:58 PM
Actually, the supplied current can't be to high, the FAT+ may only draw 2amps, probably less, but you still don't want to use a power supply that is rated to high. As I said wall supplies are not very well regulated, because of this a 12V supply can vary & if the supply voltage goes high, then you will probably fry the device with a 3A supply, that's why you wouldn't want to go over 2.2A. Besides, using a supply with a higher amp rating probably won't do anything to solve your problem, since the FAT+ is probably designed to draw somewhere around 1.5A with a max of 2A & problems like this are usually due to bad power supplies, a problem with the source power or there is a current drop in the device itself. Something else to consider is that, as I said, the FAT+ probably drops the voltage to 5V with a regulator, this same 5V is supplied to the USB to power non powered drives & if the FAT+ does not handle this well then this will cause problems also.
Also, something else that you have to consider is to make sure that you get a power supply that is the same polarity as the one that you have.
10-03-2010 09:14 PM
Of course the polarity and the voltage should be correct. But there is n harm in using a power supply with more amperage. I don't mean this will cure the problem of USB HD not working.
10-03-2010 09:59 PM
As I mentioned, I'd suggest anybody who has intermittently-detected-USB-HDD problem ask for a new AC adapter from Seagate, if they have unccessfully tried to troubleshoot the power source. This is because a majority of other users never had this problem. This could be due to the quality of the AC adapters.
I recall quite a few VAIO laptop owners who bought third-party AC chargers have experienced problem with the connector or the power supply.
10-03-2010 10:31 PM - edited 10-03-2010 10:34 PM
There's no harm if you use a better regulated power source, but I really wouldn't try it with a wall supply because, they are cheaply made & if there is a spike it would be like sticking a piece of copper were a fuse should be; well not just like that, but you see what I'm saying. If you were to use a higher rated power supply, I would think about adding a fast blow fuse to it, just to be on the safe side, that way if there is a surge the fuse may catch it before it fries the FAT+.
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