FreeAgent Products

[paulm235]

I have a FreeAgent Dockstar that at least once a day looses it's connection to either the USB drive connected to it or PogoPlug...It's hard to tell where the issue is coming from. I see the drive in my computer but just locks up Windows explorer when I click on it. I go to  PogoPlug, sign in, then it says I don't have a drive attached. I have tried 3 different USB drives and several different USB cables all with the same result. Any ideas why it losing the hard drive? Thanks

Windows 7

[jerryaycock]

I am having the same problem and it just started.

I have used my Dockstar with out fail for many months.

PN 9VE5AO-520   SN 2GEPONNZ

Gateway LX6810  8GB memory 2TB seagate internal

Windows 7 Pro 64 bit

2 Seagate freeagent 1500 GB drives attached

Lynksys WRT 400N ( latest update )

I can power everything off - leave off for 10 minutes. 

Restore power and after a while everything will come up.

Dockstar Fails after some hours.

I have tried Just reseting dockstar - Usually nothing.

This morning, I had to unplug everything to get ser number and while I was typing this

it is back again.

Jerry Aycock

[paulm235]

Jerry, I finally figured out what's happening. The drive keeps spinning down when not in use which for whatever reason causes the Dockstar to loose its connectivity. So here's what I did...I created a batch file to run every 10 minutes that does a simple directory list command to the external USB drive attached to the Dockstar which keeps the drive alive. I haven't had a problem since I did that which was the same day I posted the issue. The batch file contains this simple text...

@echo off
p:
dir *.* /s

p: is the drive letter of the external (pogoplug)

I just named then put it in C:\batch and had windows scheduler execute it every 10 minutes. It does pop up a dos window when it runs but closes automatically when it's finished listing.

[jerryaycock]

I will give it a try..

It has worked with out a hitch for almost year.. Just started...

This morning Blinking Amber lamp..

Reset and it came back up...

Will try script.. Do I need to do it for both drives ??

Thanks

Jerry

[jerryaycock]

Wed. Morning... 

Down again !!!!!

Waiting for reboot...

This is getting OLD ////////

[paulm235]

You will need to script both so both drives stay spinning. This issue haunted me for quite awhile and I just thought there was something wrong with the Dockstar and would just have to live with it. Once I finally got really sick of it I decided to either get rid of the thing or try to figure out a solution...that's when I realized that it would lose connection whenever the drive would sleep. It seems to me that the Dockstar should have a way of handling the fact that these driveS sleep after a certain ammout of inactivity.

[jerryaycock]

I tried Bat file to spin up drives. did both and didn't help.

I have had both drives on Dockstar for Many months.

Guess it gets shipped back MOnday.

Thanks

Jerry