10-08-2012 07:48 PM
What's up everyone?
I am having an issure with my FreeAgent external. This happened from one day to the next, I went to go access it from Computer, and it wasn't there. The Seagate status icon is there, but it is gray and says there is no drive connected. I have went to Disk Management as well, it doesn't even show up. The hard drive is powered on too, just an fyi.
This is very important because I am a photographer and I have all my photos on there, suppose to be a backup, and now it won't be recognized "/
Things I have tried:
-Restarting the computer
-Pulling the power supply of the external to do a reset
-Tried in two other laptops
-Reinstalling the Seagate Manager
-Checked Disk Management
-No red flags under Device Manager
If I remember anything else I have tried, I will update the thread.
Thanks in advance,
10-09-2012 09:48 AM - edited 10-09-2012 09:49 AM
It sounds like you've tried most troubleshooting steps. Did you also try replacing the data and power cable? Make sure that the replacement power adapter has the same specifications: