04-06-2013 04:20 AM - edited 04-06-2013 08:07 AM
My 320GB FreeAgent Go works fine in Windows 7 and XP on my other machines but my new installation of Windows 8 Professional 64-bit doesn't like it.
When I plug in the drive, it either pops up as usual or is at least visible in My Computer but with a blank icon. Even if it pops up as normal, as soon as I try to browse it or interact with it in any way, Explorer freezes.
It does however work as normal when I have UVCView running at the same time (NOTE: I got UVCView from a link in another post. You can find it here: http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x
From other forum posts (e.g. https://www.facebook.com/notes/seagate-support/usb
I have tried to following already to get my drive working properly but without success:
For further diagnosis, I've attached the log file from UVCView.
In my quest to get my HDD working in Win8, I installed SeaTools v126.96.36.199. I think it may have installed a device driver at the same time (Win8 reported that a device driver had been installed some time this afternoon - I'm guessing its this). Anyway, the HDD seems to be working now so I would suggest to others that they try installing SeaTools on Win8 to see if that fixes their issues.
04-10-2013 09:20 AM
I take it back - Windows 8 still doesn't like the HDD.
My edit comments above must have worked because I was still in the same Windows session, after running a tool like Sea Tools or similar; but, when I restart my machine and try accesss the HDD, it still gives me the same problem i.e. Windows detects it but Explorer hangs as soon as I try to navigate or interact with the drive in anyway
Any ideas on how I can solve this problem?
05-21-2013 01:04 PM
If you're ok with losing any data that might possibly be stored on the drive, try using the DISKPART command with the drive.
Note: Please ensure all other hard drives /thumb drives/memory sticks or any other recording media have been removed from your PC. This process will delete all data on the drive, so be sure only the boot drive and the external drive are connected.
- For XP, click on Start > Programs > Accessories > command prompt
- For Vista/ Win 7 Start > Type Command on the Start search box
- On the results menu, right-click on Command Prompt and select Run As Administrator
At the command prompt window type Diskpart. There should be a entry that appears as
Now type List Disk, this will show all the disk drives that are currently detected (eg. Disk 0 , Disk 1)
Please type Select Disk 1
Replace (1) with the corresponding number listed on the List Disk for the hard drive that you want to erase. DISK 0 is your boot drive. Please DO NOT select this disk.
Now type Clean, press Enter, then reboot the computer. ( This will delete all partition
and data on the drive) You should now be able to perform a long format on
the hard disk drive.
How To Format The Drive In Disk Management
To partition and format your external hard drive, follow these steps:
A. Click Start
B. Right-click Computer or My Computer
C. Select Manage
D. Click Disk Management
E. Select the external drive
F. Right-click the large box to the right and select Delete Volume or Delete Partition
G. Now right-click on the Unallocated area
H. Select New Simple Volume or New Partition
I. Agree with everything until you see this:
New Volume = ( name you want to provide for the drive )
J. Then put a check mark in the box Perform a quick format
K. Select Apply or Start
L. When the drive is ready for use it will say NTFS - Healthy