01-18-2009 12:32 PM
Hi all ...
I purchased an MSSII 500GB about 4 months ago because I thought my original MSS drive was about to pack it in. Turns out orignal one lasted until this week when it finally died - HDD is toast and so is allmy backups.
MMSSII to the rescue - sitting in closest waiting for its chance to dazzle me. So yesterday, I connected it all up, removed the old Maxtor software, and installed the new software that5 came with it. Should been a 15 minute job. Seven hours later, 2 of which was on phone with Seagate tech support, I was fianlly able to at least get a backup done and put my mind at ease for that part of it.
However, all is not good.
So here's the story (condensed from 7 hours) to this post.
Took systems checkpoint (Win XP) before doing anything.
Removed orignal MSS software with some difficulty which I won't detail.. but was completely removed from system by second time
Originall SW on CD, after installation, reboots and then gets to point where desktop should appear, and then blue windows BG screen and hangs. No desktop no loading of anything. Even Safe model would not work - same hang.
Managed to boot to safe mode in command prompt mode, and access the checkpoint and did a restore from there. Back to square 1.
tried again (myabe bad install) and same thing. restore again.
Check seagate site for updated SW. One on CD appeard newer. Called Seagate Techsupport for advice, explained the situation.
At thispoint I just want to say that the techie went out of his way to help and spent a lot of time with me. I am not a newbie to computers so we went into it full on.
He recommended that I convert the drive to Central Axis. downloaded the SW and the firmware upgrade and installed it. Install seemed to work fine as Windows booted whoohoo!
Next up-network connection problems wher ethe IP address assigned tothe MSSII was same as one of my printers. messed withthis for a while trying different connections eventualy right ot computer to determine drive ws not the issue. Reebooted router and DHCP fixed all the IP's so it has its own new one.
Ok, so cutting the rst of this short, eventuall got the backup done (took over 3 hours to do 100GB), via custom backup plan.
NOw here is what I consider to be the most important issue withthe SW to this point, as ther eis no workaround that I have beeb able to find... its called folder tags. ... and they are all missing.
With old SW they worked perfectly. ... as each folder and subfolder was backed up, the folder tree in windows explorer would show a little round blue circle with a checkmark in it, indicating that that folder was backed up. Instant knowledge without haveing to check each folder to see if was include inthe plan. If it didn;t have the tag, and yuou wanted it to be backed up, you gcould add it to the place right from explorer with right mosue and "add to backup".
None of the folders are tagged withthis new software, despite havint set the folder tags option on.
Called Seagate again this morning about it and other issues (like the service started but the tray icon isn't there). Check Sw and it is latest version and Techie event tried it on his and same thing - no folder tags.
So my question (sorry for the time it took to get too it - but I wanted to share this experience in case anyone else runs into it) is:
Is there anyone out there with Central Axis software installed, that is getting the folder tags on their folders when they are backed up?
If so, were they there right from the getgo or did you have to fiddle with them, and if so here, they what diod you do to get them to appear?
Also, if you are getting these, what version of the software are you using? You can check this by check for a SW update and it will tell you on that screen what version you have.
Thanks for reading this and thanks in advance for any help you can offer.
Would look for a different solution except that I don't think I can return this MSSII though because of the time lag, so have to get it doing what it is supposed to, whil eI look for a better solution.
01-18-2009 06:13 PM
01-22-2009 07:40 AM
Having the same problem. Tags on SS II, no tags on Central Axis.
Being able to backup files from Windows, Program Files and Documents and Settings with SS II, not able to do so with Central Axis.
Who came up with that idea!
01-22-2009 07:00 PM
I wasn't getting the tags on SS II only on its predecessor - Shared Storage plus. I could not get the SS II sw to work at all, hence the change to Central Axis. The software is buggy :
1. folder tags do not appear despite it being a slectable option and set to on.
2. cannot put a check at the top of a tree structure in a backup plan, and have the checks propagate down.
Clicking on the top leel box serves to expand or contract the tree, or if you have manualaly selected members
in the tree,but not all, a light grey check appears at thge top and if you click on it, it clears out all you just manually
3. When booting PC, finally got the tray icon to launch (service running) but, because the backup folder is private and
password protected, the share is not reattached automatically as it should be, to the user ID of the PC. Net result
is scheduled backup fails because it cannot find the drive.
And to boot, (no pun instended) the drive never spins down dspite the [power management option to do so after a set
idle time. I guess the constant polling of the router to the drive keeps it going... but een when you plut out the lan cable it still does not spin down.
So after just 2 days (brand new drive) this POS is so noisy I cannot stand it. It was quiet to start with and now it is driving me nuts. Seagate is going to replace it, but after this experience, and reading other posts about this drive, it seems that noisy is the norm. However according to Seagate its no the norm. We shall See!
I was supposed to hear back om Seagate tech support a couple of days ago about the buggy SW, but nothing yet. I don't know what their tech support is like in terms of reliabilty and ability/willingness to fix their SW is, but I guess we shall see there too.
How have other found the support from Seagate on issuses like this? Good/Bad or indiiferent. I would be interewst in hearing about your experiences with them.
01-22-2009 07:02 PM
Apparently so .. at least according to the user manual and past experience with earlier version of the SW!
One has to wonder about their QA process for SW. If the drives have the same QA I tink we are in for a rought time.