Legacy Network Products

[Pyramidimaging]

I have recently installed a Central Axis 1TB NAS device on my local network. I'm connected via a D-Link GigE router and I'm able to see folders that were created on the Axis from PCs on my network.  However, when I try and open folders from Global Access I get a message that states

There is either a poor Internet connection or your
Maxtor Central Axis is turned off. Attempting to
view backed up folders might fail.

Even though I get this message it does show all folders that were created on the Central Axis.If I click on one of these folders to "open" the folder I get a message

Connecting. Please wait...  
Either there is a network problem or the
Maxtor Central Axis web access to this folder
is turned off.

Attempting a connection for one minute anyway...

This goes on forever and never stops.

Any ideas?

[flierider]

I am now getting this same symptom.  I previously was able to access my upgraded drive from web but now only get the poor network and endless try symptoms you mention.

I tried setting up a new Global Access account and it still does the same thing.

I suspect problems on Seagate's side with servers and the long holiday weekend..  'Cause this did work just fine.  I'm thinking you just hit it at the wrong time.  Hoping Monday makes it better... 

[Pyramidimaging]

Thanks for taking the time to reply, flierider, I've already spent a few hours trying to figure out what I'm doing wrong. I won't bother again till later tomorrow. I appreciate your quick response.

[tlh101]

I am having the same problem.  If anyone has a solution please reply.

Thanks

[radbylars]

Mine seems to to do that all the time too, if i restart the drive it'll work for a one time log-in then goes back to the same connection error. I can't restart the drive everytime i need access remote, since i'm also remote it would be nice to hear from someone at seagate on this..

[flierider]

Well it indeed started working for me on Monday am.  And someone I shared a directory with could get in.  And it's still working today (Tues 4pm).

So it was an anomaly for me that seems resolved.  As for the other person who states it works once after reset, I suggest you get with support as that sounds odd and not right.

Cheers!

[xtream]

I have installed a Central Axis 1TB NAS device on my local network. I'm connected via Linksys router with Vista Ultimate SP1 OS and able to see folders that were created on the Axis from PCs on my network.  when I try and open folders from Global Access I get a message that states

There is either a poor Internet connection or your
Maxtor Central Axis is turned off. Attempting to
view backed up folders might fail.

If I click on one of these folders to "open" the folder I get a message

Connecting. Please wait...  
Either there is a network problem or the
Maxtor Central Axis web access to this folder
is turned off.

Attempting a connection for one minute anyway...

This goes on and on forever and never stops.

Anybody has nay clue to fix this issue??

[Pyramidimaging]

I startted this thread and found that the issue was resolved on its own after a few days.  I had thought there was one of two problems. Either it takes a couple of days for the web server to go through all of its registration for a new user or the web server occasionally goes partially wacko.  Since these symptoms are also happening to existing users then I would say it is the latter- their server is just not working properly right now.  Go on to some other work and check it again in a day or two.

Not very encouraging that your data will be there when you need it in the future, is it?

[xtream]

I talked with their support team and they wanted me to power cycle the server but still having the same issues. Reset the server, lost some of my data. Support team acknowledge that they have issues with their server and wanted me to contact them after a week. 

I found the issues with temperature of server and the sleep mode. I think sleep mode [power management] is also not functioning properly. I haven't got time to connect printer yet. Is it functioning or not ? Seagate has to do something [firmware or something else] about these issues to sale their products in this competitive market. If you find some solutions to this problems, please post it. Thanks & appreciated.

[David1980]

I started to have this same problem starting Monday Dec. 8. It could have been going on before this, but I was unaware until then. Last week I was having no problem. There are ways I can get it working for about 2 minutes. The first is powering the Central Axis off, then turning it back on. The second way is by going through the setup on the Admin Web Page. Either way this is only fixing it for 2 minutes at the most!! I'm going to email Maxtor support. I need to return the product by Dec. 19, since that will be 30 days after my purchase. I really would like to keep this product if it works correctly, but I'm not getting stuck with it if can't be fixed! Glad to know I'm not the only one!

Message Edited by David1980 on 12-10-2008 10:51 PM

Message Edited by David1980 on 12-10-2008 10:52 PM

[ajwwood]

Ive had my Maxtor 320 NAS shared drive for a while now and only just came across these updates for the Axis software. I did the upgrade last night and have been having the same access issues/messages so far as you guys. Im hoping that this will remedy itself but I'll keep checking the posts!!

[ajwwood]

Just updating, have just managed to get access into my Maxtor folders without the "There is either a poor Internet connection or your Maxtor Central Axis is turned off. Attempting to view backed up folders might fail." error message and can see the folders within now......Ive not made any changes that I am aware of so Im totally confused.However, when trying to play or download a file eg. an mp3 or avi, it gives me a different error "An error occured.The Seagate Global Access could not complete your last request.Click other tabs or Back in your browser to continue." I am able to create a new folder and permissions seem ok.

Seagate problem?, my router settings a problem? Settings on the Maxtor?

Hurrumpf....

Message Edited by ajwwood on 12-17-2008 11:56 AM

Message Edited by ajwwood on 12-17-2008 12:00 PM

[Cabbage]

Hi

OK. The Central Axis software and firmware (3.5.74) is finaly updated!

But: same issue as described. Unable to download files using the Seagate Global Acces: [since about a week]

"An error occured.The Seagate Global Access could not complete your last request.Click other tabs or Back in your browser to continue."  !

using internet the last week

And still the "sleeping-mode" issue is not yet solved.

Please Seagate, my disk is useless without the internet connection.

What is wrong on your server?

I think it is not the disk this time. Software or/and firmware ? - I think not this time, for this connection error?

Who knows, what wil be a solution for the connection error in reasonable time?

                                     [Leaving Seagate, and go to another Company - Network Disk?]

Still waiting a short time for consistent solution? We see..

UPDATE [ 18-12-2008 ]

I think the server problem is solved. Suddenly, all does work again! OK. I'll stay supporting Seagate.

How long will it last, I hope for long time! Because I use my disk frequently over the internet.

Still I do not know what is better in the new firmware 3.57.4 ?

Anyone knows ?

Greetings,

from the Netherlands

Message Edited by Cabbage on 12-18-2008 07:54 PM

[ajwwood]

...have just managed to access and download files from the Maxtor via Web Access....so whats going on? The plot thickens....

[Computer Dr]

I hope someone will make a sticky, with the latest on the firmware version and known issues.

Bty, I have the latest offereing of this firmware; mca_v_3_5_74.bin and I can NOT get it to load. It keeps failing. Any Ideas to why?

Currently V2.6.2 of MSS+