03-05-2012 05:56 AM
I purchased a Samsung G3 Station 2TB External HD in Aug 2011 and it is now completely dead. I have tried plugging the adaptor into different power sockets around the house, and i have also tried plugging the usb cable into different computers to no avail. The drive fails to start up. There are no spinning, clicking, whining etc. sounds from the External drive. When i place the transformer of the adaptor to my ear i can hear a faint high pitched frequency sound/whining so there is power flowing to the drive.
On the seagate website under the "Packing & Shipping Instructions" it states that For Seagate or Maxtor External Hard Disk Drives:
Please DO send back to Seagate:
Please DO NOT send back to Seagate:
Now, if i go to the Warranty Validation section and after inputting my drive details i am presented with the following information:
As you can see i am informed to "return all accessories that were included with my product" although i am certain they are not defective.
Should i proceed with the RMA process and include all accessories with the external drive along with stating the seatools code for a dead drive? Also, will i receive a Samsung drive in return or a Seagate one? I have the original packaging and will enclose this into an additional courier box.
06-04-2012 07:18 AM - edited 06-04-2012 07:24 AM
I have just created an RMA for my external drive as i wanted to wait just incase seagate would update their website and instructions regarding the return of a Samsung product. There is conflicting information of whether or not to include the AC power adaptor for my Samsung G3 Station.
Now my question is, how will seagate be able to determine whether or not my AC adaptor is faulty if i do not send it with the external drive?
Also if i do send it and they have stated not to, then it will not be returned back to me.
Please update literature, to clear up confusion regarding return RMA of Samsung external drives.
06-04-2012 07:32 AM
I am going to to RMA my external drive only, NOT the AC Adaptor. Seagate will ensure that i am given a fully functioning replacement internal drive, and i assume they shall test the drive when in the external case. If after i have received the drive and upon connecting my AC Adaptor if there is no power, then i can only conclude that it is indeed a faulty power adaptor that i possess.