Savvio, Cheetah, and Constellation Enterprise Server & Storage (SCSI/FC/SAS/SATA) drives

[karlb12]

I have decided to upgrade to 2,5" drives and installed Seagate Savvio 10K.5 SED models ST9600005SS. I receive a "Warning" ID 92 in LSI Megaraid Storage Manager log stating "PD is not supported" even though all the drives are recognized correctly. I cannot configure the drives as the "create virtual drives" icon is grayed out. WebBIOS also cannot save any configurations: all drives are listed as "Unconfigured good" SED (unsupported).

The SAS drives are brand new and unless I got a bad batch (is this even possible?) should be OK. 9260-4i worked great with all other drives including Seagate Cheetahs 15K.7 SED ST3300557SS.

I did update the firmware on 9260 to the latest version - same result. In my experience 9260-4i was able handle pretty much any Seagate SAS drives I through at it.

Does anyone know if LSI 9260-4i with the latest firmware supports ST9600005SS drive? Why would 9260 have an issue with my drives and how do I solve them? Thank you.

[karlb12]

Perhaps Seagate and its customers might be interested in the following official reply from LSI Support:

"Please note, the drive model ST9600005SS  has not been qualified for the Hardware Compatibility List of the LSI MegaRAID 9260 series controllers. We recommend only using drives which are listed as compatible in order to avoid any issues. For more information about compatible devices, I've attached a link to the HCL below.

Interoperability
& Compatibility

http://www.lsi.com/support/Pages/interoperability.aspx 

MegaRAID 926x/928x Series 6Gb/s SAS
Controllers (Interoperability Report)

http://www.lsi.com/downloads/Public/RAID%20Controllers/RAID%20Controllers%20Common%20Files/MegaRAID_...

Thank you for contacting LSI technical support! Please, don’t hesitate to contact us for further assistance.

Kindest Regards,

Scott Dykes
Technical Support Engineer
RAID Storage Division

LSI Corporation
4165 Shackleford Road
Norcross, GA 30093
Phone: 1-800-633-4545
Fax: 1-678-728-1214
support@lsi.com
www.lsi.com"

I certainly hope LSI and Seagate will be able to fix this real fast in the new LSI Magaraid firmware.

[fzabkar]

Obviously there is no detection issue. Instead the "PD is not supported" message is suggesting that some important feature is missing from the ST9600005SS. I would ask LSI what it is that they are looking for in a drive in order for it to be deemed compatible with their controller. AISI, the onus is on LSI, not on Seagate.