Hi I have had a bad customer support from day one and was wondering is there any way of getting a result from this forum Im going to paste all my reponses from my experience. Do read it and see if I have a point Thank you
You will have to start at the bottom and read up sorry about that
Response (Agent #2) 02/13/2008 00:26 Dear Mr. Nicholl,
We thank you for contacting Seagate Technology.
With regards to your concern, we are sorry to inform you that due to lack of stock we will not be able to ship the power supply. We are awaiting stock, and we will ship them as soon as possible. We kindly request you to allow us some time for us to assist you further.
Should you have any other question or concerns, please do not hesitate to e-mail us.
Regards
Agent #2
Seagate Warranty Support. Customer (Nicholl) 02/12/2008 11:46 Hi I had to open a new thread as the deadline is closed for my other thread what does that tell you about the your service.Below is when I requested the lead
Customer (Nicholl) 12/28/2007 09:49
Hi I received my Seagate HD back on 27-12-07 but it was minus the 240v power lead only received the power adapter and a euro connection which is no good . On the shipping I was told to send only the HD and power adapter + lead now I'm left with no power to the HD because of the missing lead. Please could you send the missing lead Thanks
Could you please reply as to when I'm going to get MY power lead as this is unbelieveable to now long it takes to send me MY power lead back to me.Below is the Order Number and drive Number which I was dealing with. Thank you
Discussion Thread
Response (Agent #3) 01/21/2008 00:49
Dear Mr. Nicholl,
We sincerely apologize for the in convenience caused to you.
With regards to your concern, we are sorry to inform you that due to
lack of stock we will not be able to ship the power supply. We are
awaiting stock, and we will ship them as soon as possible. We kindly
request you to allow us some time for us to assist you further.
Regards
Agent #3
Seagate Warranty Support.
Customer (Nicholl) 01/18/2008 09:34
PS. all I ask is to send back what I sent you and as said before WHEN
were you going to tell that you dont have any. You have to relise this
is a customer that buys your product and at the moment SEAGATE is not
top of my list becacuse of the whole service and the way you tried to
pan me off on not 1 but 2 issues. There has to be somebody there with a
bit of clout and say Yea lets pull our finger out and sort this out NOW.
Yes I could go out and buy one but WHY should I have to pay again for
something that should have been in the box from day one.
Customer (Nicholl) 01/18/2008 09:22
Hi its now 18-01-08 and I ask you for the power supply lead on the
28-12-07 this is unacceptable at this rate the hard drive will be out of
warranty before I can power it up. All I ask is to send the lead ASAP I
can't believe you don't have hard drives with power packs and their
power leads at hand. Or reimbursed me the cost of one. Thank you
Response (Agent #3) 01/18/2008 01:30
Dear Mr. Nicholl,
We apologize for any inconvenience caused to you.
With regards to your concern, we are sorry to inform you that due to
lack of stock we will not be able to ship the power supply. We are
awaiting stock, and we will ship them as soon as possible.
Regards
Agent #3
Seagate Warranty Support.
Customer (Nicholl) 01/17/2008 11:58
PS; When were you going to tell about the lead?
Customer (Nicholl) 01/17/2008 11:21
I'm very disappointed in your response, I'm sitting here with a hard
drive with no power lead and you expect me to go to PCWorld and ask them
for another lead in other words you want me to buy another one. I don't
see why I have to pay twice for my own property.As you can see from this
thread I don't think you "SEAGATE" is very good customer
relations/service as I had to ask you to honor your warranty and its
still not resolved as you still have a piece of my property. As a Good
Company please stand by your Good name and put this right . I await your
response Thank you
Response (Agent #3) 01/16/2008 01:18
Dear Mr. Nicholl,
We thank you for your email.
We are sorry to inform you that Power Lead is not available at Seagate
right now and we also do not have the information as to when we will
have the same. Kindly contact your place of purchase and they may be
able to assist you further.
We sincerely apologize for the in convenience caused to you.
Regards
Agent #3
Seagate Warranty Support.
Customer (Nicholl) 01/15/2008 10:56
Hello, I'm still here and still waiting for my power lead whats up I
have had a computer delivered in between times I can't belevie that a
small cable is taking so long Please respond
Response (Agent #3) 01/04/2008 05:29
Dear Mr. Nicholl,
We thank you for your confirmation.
We would like to inform you that we have escalated this issue to the
concerned team to ship you the power supply to the below mentioned
address :-
Regards
Agent #3
Seagate Warranty Support.
Customer (Nicholl) 01/04/2008 04:31
Yes that is my address Thank you John
Response (Agent #3) 01/04/2008 01:05
Dear Mr. Nicholl,
We thank you for your patience.
We kindly request you to confirm the below mentioned shipping address
and country for us to ship you the power supply and to assist you further.
Regards
Agent #3
Seagate Warranty Support.
Response (Agent #3) 01/03/2008 08:32
Dear Mr. Nicholl,
We thank you for your email.
Regarding your request, we have informed the concerned team about your
requirement. The team will ship the Power Supply (PP) to you at the
earliest to the address mentioned below: -
Regards
Agent #3
Seagate warranty Support.
Customer (Nicholl) 01/03/2008 07:53
Yes it is the 1 pin type
The part I need is the lead which connects to the power pack from the
wall socket 240V UK . Thank you John
Response (Agent #3) 01/03/2008 00:46
Dear Mr. Nicholl,
We thank you for your email.
We would like to inform you that the power supply, which is available at
Seagate, is a one-pin connector which is provided in the attachment. We
kindly request you to confirm if you are in need of the same model for
us to assist you further.
For further queries you could always email us or call us at
00-800-4732-4289. We would be happy to assist you.
Regards
Agent #3
Seagate Warranty Support.
Customer ( Nicholl) 01/02/2008 08:45
It Looks the same other than the power led is in a different place.
Ser No. xxxxxxxxx
Pt No. xxxxxxxxxx
Model No. ST3250824U2-RK
The part I need is the lead which connects to the power pack and the
wall socket 240V UK. Thank you John
Response (Agent #3) 01/02/2008 03:17
Dear Mr. Nicholl,
We thank you for your email.
We thank you for contacting Seagate Warranty Support.
As per your request, we have attached the image of Power Supply. Kindly
confirm the same and email us back. We would also request to verify your
drive details i.e. Serial Number, Part Number and Model Number (Starting
with ST….)
Once you confirm the required accessory, we will do the needful.
Regards
Agent #3
Seagate warranty Support.
Customer (Nicholl) 01/01/2008 06:06
Can I also add if you don't send accessories how come I got a usb lead
and a Euro power lead which is no good in the UK. I need a 240 volt UK
lead to plug into the power adaptor Thank you
Customer (Nicholl) 01/01/2008 05:48
Hi with regard to your email about not sending the power lead. I would
like to inform you that I was told to send the power adaptor when I
received instructions on how and what to send back and its backed up on
your Web page on when sending back EXTERNAL HARDDRIVES TO SEND THE POWER
PACK. So please could look into this and I await your reply . Thank you
Response (Agent #3) 12/31/2007 05:21
Dear Mr. Nicholl,
We thank you for your email.
With regards to your query, we would like to confirm if you are in need
of the power adapter so that we can assist you further. We would also
like to inform you that in future if you ship the hard drive to Seagate
for replacement you need to remove all accessories and spare parts and
ship the bare drive only for replacement. We apologize to inform you
that we will not be able to return the accessories.
If you have any other questions or concerns, please do not hesitate to
email us back.
Regards
Agent #3
Seagate Warranty Support.
Customer (John Nicholl) 12/28/2007 09:49
Hi I received my Seagate HD back on 27-12-07 but it was minus the 240v
power lead only received the power adapter and a euro connection which
is no good . On the shipping I was told to send only the HD and power
adapter + lead now I'm left with no power to the HD because of the
missing lead. Please could you send the missing lead Thanks John
Response (Agent #2) 12/19/2007 01:11
Dear Mr. Nicholl,
We thank you for your email.
With regards to your concern, we would like to inform you that we have
received your drive SN:XXXXXXXXXXXXXXX
The replacement drive will be allocated to be shipped out within 24 to
48 hours depending on the inventory. Once shipped the transit time will
take 5 to 7 business days depending on the distance.
We thank you for your patience.
Regards
Agent #2
Seagate Warranty Support.
Customer (Nicholl) 12/18/2007 11:16
Hi just an update, the HD was delivered on the 17th and the your site
shows that it is awaiting my HD and the replacement would be shipped as
soon as you received it as of now your site still shows that it has not
been received yet ?. Whats the update at your end. Thank you John.
Response (Agent #2) 12/12/2007 04:44
Dear Mr. Nicholl,
The following Order Confirmation XXXXXXXXX has been approved for your
drive S/N : XXXXXXXXX.
Soon, you will be receiving an email from our system confirming the
return address along with some general information concerning the return
of the product to Seagate (terms and conditions, packing and shipping
information etc). Please read through this document carefully.
Regards
Agent #2
Seagate Warranty Support.
Response (Agent #2) 12/12/2007 00:33
Dear Mr. Nicholl,
We thank you for the information.
With regards to your concern, we would like to inform you that we have
escalated the issue to the concerned department for the Order Number and
once we receive the update, we will assist you accordingly.
We thank you for your patience.
Regards
Agent #2
Seagate Warranty Support.
Customer (Nicholl) 12/11/2007 10:27
Are you a Reseller or an End User : HOME USER
First Name :
Last Name : NICHOLL
Telephone number :
Email Address :.com>
Company Name (If Any) : N/A
Your Complete Daytime Address:
THANK YOU for your assistance, John
Response (Agent #2) 12/11/2007 03:40
Dear Mr. Nicholl,
We thank you for the information.
We are pleased to inform you that your drive S/N ; XXXXXXXXXXX has been accepted for exchange as a gesture of goodwill.
We request you to kindly provide us with the following information and
we will approve the Order number on your behalf: -
Are you a Reseller or an End User :
First Name :
Last Name :
Telephone number :
Email Address :
Company Name (If Any) :
Your Complete Daytime Address: (Street Address, City, Postal Code, Country)
Regards
Agent #2
Seagate Warranty Support.
Customer (Nicholl) 12/10/2007 10:16
Hi I just received your email and I'm stunned to find that it is out of
warranty when it is clearly stated on the box 2 YEARS and as said it is
only over 1 year old, in the earlier emails I sent the proof of purchase
and the cover of the box to back up my claim. Please explain as how you
come to this conclusion Thank you
Response (Agent #2) 12/10/2007 01:37
Dear Mr. Nicholl,
We thank you for the information.
Your drive S/N : XXXXXXXXXX is "Out of Warranty".
Therefore, we are sorry to inform you that an RMA cannot be approved for
the same.
Seagate does not perform any warranty services on "Out of Warranty"
units, nor does Seagate authorize or recommend any specific companies
that provide this service. Please contact your supplier or one of your
nearest service distributor for the exchange of your drive.
We sincerely apologize for the inconvenience caused to you.
Regards
Agent #2
Seagate Warranty Support.
Customer (Nicholl) 12/07/2007 09:19
Please find enclosed the Proof of purchased Thank you Seagate 5 & 6.
Response (Agent #2) 12/07/2007 00:16
Dear Mr. Nicholl,
We thank you for contacting Seagate Warranty Support.
We are sorry to inform you that we are not able to view your attachments
as the files are too big. We request you to e-mail us again a scanned
copy of the proof of purchase for us to review the warranty of your
drive. The issue will be escalated to the concerned department and once
we receive further update, will update you accordingly.
Regards
Agent #2
Seagate Warranty Support.
Customer (Nicholl) 12/06/2007 11:43
Hi in response to your email I contacted you today on the telephone and
there seems to be an issue that it is only one year warranty on External
HDs but as I pointed out 1 year from shop but 2 from manufacture as
stated on box I have included a picture of the box and proof of purchase
as requested. Please noted that I'm in the UK, is there a Seagate in the
UK that deals with these issues.
Thank you
Response (Agent #1) 12/06/2007 07:35
Dear ,
Thank you for your E-mail inquiry. With regards to your query, I would
be glad to assist you.
As I understand, you have run a long generic test on the drive which
resulted in a Failure. This indicates that the drive has gone bad.
If you have important data on the drive which you want to retrieve,
contact Seagate Data Recovery Support (1-800-475-0143)
Thank you,
Agent #1
Customer (Nicholl) 12/04/2007 13:54
Hi I'm having probles with one of your Harddrives and have I feel its on
its way out and I feel I can't trust it. Its just over a year old and
not used that often but it has fail twice . The First time was when I
couldn't delete some files but I fininally did and the next time was
when I tried to render some thing and It kept failing so tried to copy
the files to another HD and it won't let me Error cycle redundancy
check. I did the Seagate Tools test on the Short and Long Generic tests,
the short Passed and The long FAILED. You have give me a two year
warranty . Please could you reply as what I have to do. Thank you
(Edited out agents' names)
Message Edited by AlanM on 02-14-2008 07:10 AM
