|
|
|
|
|
Seagate Community Forums :
Software - Diagnostic and Installation :
SeaTools :
Re: Bug: Seatools for Windows Gets Drive Serial Numbers Backwards on Windows 7 x64
|
|
|
|
|
|
|

|
Bug: Seatools for Windows Gets Drive Serial Numbers Backwards on Windows 7 x64
[ Edited ]
|
|
PaloAltoDan
Byte
Posts: 10
Registered: 10-26-2009

Message 1 of 6

Viewed 426 times
|

|
|
Seatools seems to install and runs without errors on Windows 7 x64. On my machine at least, only the generic short test was available. The other tests were all not available. A likely 64-bit bug is that Seatools swaps characters in each pair of characters in the serial number it reports for your drive. This is true both in the test logs and in the on-screen reporting of the drive serial number. For instance if your serial number is X6P556D4 Seatools shows it as 6X5P654D I had a Barracuda LP die with the click of death and I uploaded the log from Seatools into the case I filed with Seagate support. Support couldn't find the drive serial number in their database - which led me down the path of finding this problem. Other utilities (For instance Intel Matrix Storage Manager) report the drive's serial number correctly. I'd guess Seatools is swapping bytes incorrectly under the 64 bit operating system. Message Edited by PaloAltoDan on 11-04-2009 10:29 AM
|
|
|
|
11-03-2009 10:09 PM
|
|
|
|
|
|
|
|
|
|

|
Re: Bug: Seatools for Windows Gets Drive Serial Numbers Backwards on Windows 7 x64
|
|
PaloAltoDan
Byte
Posts: 10
Registered: 10-26-2009

Message 4 of 6

Viewed 359 times
|

|
|
Here's the actual file produced by Seatools (Version 1.2.0.0), with the last two digits of my drive serial number concealed. The correct serial number is 6XW030** X60W03**.log --------------- SeaTools for Windows v1.2.0.0 --------------- 9/6/2009 4:29:46 PM Model: ST31500541AS Serial Number: X60W03** Firmware Revision: CC32 Test Unavailable - Test Unavailable 9/6/2009 4:29:46 PM Test Unavailable - Test Unavailable 10/28/2009 10:39:39 PM Test Unavailable - Test Unavailable 10/28/2009 10:39:46 PM Short Generic - Started 10/28/2009 10:39:58 PM Short Generic - FAIL 10/28/2009 10:48:06 PM
|
|
|
|
11-05-2009 02:49 PM
|
|
|
|
|
|
|
|

|
Re: Bug: Seatools for Windows Gets Drive Serial Numbers Backwards on Windows 7 x64
|
|
AlanM
Moderator
Posts: 1860
Registered: 11-02-2007

Message 6 of 6

Viewed 333 times
|

|
|
PaloAltoDan, Could you confirm that you have the latest Intel driver? Some of our guys tested the same software on W7 x64 and the test worked just fine. Please let me know! --We turn on ideas. Release the hounds.
Give a hoot. Backup your data on a second storage media.
|
|
|
|
11-06-2009 07:34 AM
|
|
|
|
|
|
|
|
|
|