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Re: ST3_INVALID_PFM as model number on ST3750330AS drive
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Mark306
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Posts: 1
Registered: 04-24-2008


Mark306

Message 11 of 17

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My new Seagate 750gb drive apparently has this famous error.  Does anyone know the site for the firmware download or the proper procedure to get this corrected??  Thanks in advance.
Kudos!
04-24-2008 01:58 PM
 
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Re: ST3_INVALID_PFM as model number on ST3750330AS drive
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yadmonkey
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Posts: 1
Registered: 05-31-2008


yadmonkey

Message 12 of 17

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Does anybody have a link to the correct firmware? I really don't want to wait for customer support to get to this on Monday. It's ridiculous that they just don't post the firmware and rather make you beg for it.
Kudos!
05-31-2008 02:22 PM
 
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Re: ST3_INVALID_PFM as model number on ST3750330AS drive
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Moderator AlanM
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Posts: 2208
Registered: 11-02-2007


AlanM

Message 13 of 17

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They don't post the firmware publicly because people request firmware updates all the time, and the vast majority of the time the problem is not firmware-related at all.  And if the update is done wrong, starting at the wrong firmware level, etc, the drive will be fried.  There are many good reasons to hold firmware updates close to the vest.

 

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.

Kudos!
06-02-2008 08:04 AM
 
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Re: ST3_INVALID_PFM as model number on ST3750330AS drive
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Fernando
Kilobyte
Posts: 46
Registered: 01-14-2009


Fernando

Message 14 of 17

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I confirm SD15 firmware also have issues.

 

Today two drives died, out of four.

 

They aren't recognized by BIOS anymore, I read on forum is like a timeout issue.

 

I hope Seagate send me asap a firmware to update the drives to "revive" them.

 

Fernando

Kudos!
01-14-2009 06:26 AM
 
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Re: ST3_INVALID_PFM as model number on ST3750330AS drive
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Moderator AlanM
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Posts: 2208
Registered: 11-02-2007


AlanM

Message 15 of 17

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I am sorry to say that firmware-flashing software won't be able to detect and update a hard drive's firmware if the hard drive is not detected in the BIOS.  You will need to begin other troubleshooting activities, and here is a good place to start.
 

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.

Kudos!
01-14-2009 06:35 AM
 
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Re: ST3_INVALID_PFM as model number on ST3750330AS drive   [ Edited ]
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Fernando
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Posts: 46
Registered: 01-14-2009


Fernando

Message 16 of 17

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After I rebooted the computer, the drive was never recognized anymore.

 

Is a SD15 firmware issue for sure, I tried everything and couldn't get to be recognized by BIOS anymore.

 

If isn't possible to re-flash a drive without BIOS, I'm just doomed, and will need to RMA all my drives (four them), to the things be worst, I just did an order couple days ago for more two (1TB) Seagate drives, and they're already on the way.  And it seems they also have the same issue.

 

If I cannot fix them with newer firmware, I'll give up on Seagate products.

 

Fernando

 

 

(edited unconfirmed link)

Message Edited by BradC on 01-14-2009 09:54 AM
Kudos!
01-14-2009 07:00 AM
 
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Re: ST3_INVALID_PFM as model number on ST3750330AS drive
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Fernando
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Posts: 46
Registered: 01-14-2009


Fernando

Message 17 of 17

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Well, I see isn't possible to re-flash if the drive isn't recognized anymore by BIOS (sigh).  I'll RMA them.

 

Anyway, I still want to receive an updated firmware since I have two of them still working, but will die very soon indue SD15 fimware issues.

 

Fernando

Kudos!
01-14-2009 08:01 AM
 
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