08-02-2013 08:52 PM
So my wife's cousin filmed our wedding and threw the file on a 1tb USB 3.0 Back UP plus... only problem is my computer won't recognize it as an external hard drive. It comes up and shows that there is something connected to the USB drive, but I cannot access it in any way, shape, or form. I downloaded the seagate dashboard and thought maybe in there, that there was a way to access the files on it, but that didn't give me anything either. Not sure if he formated it for a Mac or what, but I surely would like to see my wedding video.
09-25-2013 07:37 PM
I'm having the same problem and have been searching through threads similar, unfortunatley everyone with the same problem was never helped. I am going to call tech support tomorrow so I'll keep you posted if I find a solution.
10-20-2013 04:09 PM
My computer does not recognize by Seagate backup plus. Teh light comes on, it makes a noise and then the light starts blinking and the computer( I tried several) won't recognize it. It was working at 11:00 and and at 1:00. I showed it to the computer poeple at the college wher eI work no luck. I took it to the Geek squad they coudl not fix it but suggested I buy a different type next time.