09-11-2012 06:56 AM
I just bought a new 3Tb Seagate backup plus. But it doesnt even show in my computer.
I checked the Device manager and there it is saying no driver found. I am even connected with the internet but it says that it cant find a driver. I am getting a bit upset now. Been trying out many things for 2 hours now.
Can anyone help me? I included the screenshot from the device manager.
Also I tried installing the seatools, but it doesnt install. It shows a fatal error and just closes.
I hope someone can help me a bit.
Solved! Go to Solution.
09-11-2012 09:40 AM
I recommend you follow the steps here: http://knowledge.seagate.com/articles/en_US/FAQ/21
09-11-2012 10:28 PM
Thanks a lot for the reply Alan. I have already tried it but it didn't work for me. I tested the hard disk with a window's XP machine and it worked just fine. I wonder what is the issue with Window's 7. Still looking for asolution.
My apologies on spamming the forum. I was a bit frustrated after spending 4 hours trying to fix it.
09-12-2012 06:00 AM
If it works fine on the Windows XP computer, I'm sure you've already realised this means the problem is with the Windows 7 computer.
Have you tried reloading the drivers for the USB 3.0 chipset? Are you sure you got the right drivers for 64-bit Windows 7?
Does it work when connected to a USB 2.0 port in that Windows 7 computer?
09-12-2012 11:47 AM
Hi Alan, Thanks for the reply. I have tried updating the latest intel drivers and it still didn't work.
After that I reinstalled my win 7 without the service pack. And now its working uber fast. I mean I completely formatted my drive. It now shows 2.72 TB free space.
Hope this helps other members with the same issue with win 7 64 bit. BTW my system is a HP pavilion DV6 edition laptop.
Best Regards to everyone, especially Alan.
09-13-2012 06:40 AM
Awesome, glad to hear it worked!
09-13-2012 12:36 PM
If you find that the drives are giving you problems after you install all of the patches, try using different USB3 cables. None of our 5 Backup Plus disks could be seen by Windows 7 64bit. Once we changed out the USB3 cables for other cables, the disks can be seen just fine.
09-30-2012 01:58 PM
Is there some other possibility of making Seagate's Backup Plus working with Win 7 x64? I think, that formatting and reinstalling system isn't a proper solution. It's like killing a fly witha a granade instead of old newspaper.
10-01-2012 07:40 AM
Well, the problem is not getting the drive to work with W7 x64; it's getting the USB 3.0 interface to work.
We have a few troubleshooting ideas: the cables, the drivers... beyond that there's nothing else we can do.
I suggest at this point you contact the motherboard manufacturer for more assistance on that.
02-23-2013 03:31 AM - edited 02-23-2013 03:31 AM
I just select the USB partition and choose "Mark Partition as Active" in the disk management, then choose
"Change Drive Letter and Paths..." to add a new drive letter. Finally, it appeared in my computer.
Hope this works for you.