Backup Plus and Seagate Slim

[Nial]

Hey Guys,

I just bought a new 3Tb Seagate backup plus. But it doesnt even show in my computer.

I checked the Device manager and there it is saying no driver found. I am even connected with the internet but it says that it cant find a driver. I am getting a bit upset now. Been trying out many things for 2 hours now.

Can anyone help me? I included the screenshot from the device manager.

Also I tried installing the seatools, but it doesnt install. It shows a fatal error and just closes.

I hope someone can help me a bit.

Best Regards,

Nial

[AlanM]

I recommend you follow the steps here: http://knowledge.seagate.com/articles/en_US/FAQ/213055en

[Nial]

Thanks a lot for the reply Alan. I have already tried it but it didn't work for me. I tested the hard disk with a window's XP machine and it worked just fine. I wonder what is the issue with Window's 7. Still looking for asolution.

My apologies on spamming the forum. I was a bit frustrated after spending 4 hours trying to fix it.

[AlanM]

If it works fine on the Windows XP computer, I'm sure you've already realised this means the problem is with the Windows 7 computer.

Have you tried reloading the drivers for the USB 3.0 chipset? Are you sure you got the right drivers for 64-bit Windows 7?

Update USB drivers in Windows

Does it work when connected to a USB 2.0 port in that Windows 7 computer?

[Nial · Accepted solution]

Hi Alan, Thanks for the reply. I have tried updating the latest intel drivers and it still didn't work.

After that I reinstalled my win 7 without the service pack. And now its working uber fast. I mean I completely formatted my drive. It now shows 2.72 TB free space.

Hope this helps other members with the same issue with win 7 64 bit. BTW my system is a HP pavilion DV6 edition laptop.

Best Regards to everyone, especially Alan.

Nial

[AlanM]

Awesome, glad to hear it worked!

[Hydrology]

If you find that the drives are giving you problems after you install all of the patches, try using different USB3 cables.  None of our 5 Backup Plus disks could be seen by Windows 7 64bit.  Once we changed out the USB3 cables for other cables, the disks can be seen just fine.

[Mariusz88]

Is there some other possibility of making Seagate's Backup Plus working with Win 7 x64? I think, that formatting and reinstalling system isn't a proper solution. It's like killing a fly witha a granade instead of old newspaper.

[AlanM]

Well, the problem is not getting the drive to work with W7 x64; it's getting the USB 3.0 interface to work.

We have a few troubleshooting ideas: the cables, the drivers... beyond that there's nothing else we can do.

I suggest at this point you contact the motherboard manufacturer for more assistance on that.

[Deron]

I just select the USB partition and choose "Mark Partition as Active" in the disk management, then choose

"Change Drive Letter and Paths..."  to add a new drive letter. Finally, it appeared in my computer.

Hope this works for you.