10-19-2012 12:29 PM
I purchased a Backup Plus Desktop on 10/18/2012. Have it installed through a Cisco Linksys EA4500 router. I installed the Seagate Dashboard software from the backup Plus drive. Installed fine. Upon running the Dashboard software it states I need to connect a Dashboard recognized drive. I uninstalled the software, connected the Backup Plus drive directly to the computer and reinstalled the Dashboard from the backup Plus drive. Installed fine, ran program, still same thing, it does not or did not recognize the drive. Any suggestions?
Also is it possible to use this drive setup through my router and access it from the Internet? I would like my daughter , who is at college, to be able to upload and download files to it.
10-20-2012 11:40 AM
I took care of the problem. I took it back and got my money back. Went out and purchased a Western Digital MyBook Live. Set it up in notime and it is working fine.
Had problems with Seagate before but thiught I'd give them a chance. Bought the WD My Book Live 2TB for $159.00
10-22-2012 07:02 AM
10-22-2012 05:02 PM
Sorry to say that the Seagte just didn't meet my demands and I also heard the same that the GoFlex was not a good answer either. So far things are working as i would like them to.
10-23-2012 07:14 AM
I am unsure what you mean. You seem to be unhappy with Seagate, but your registered email address shows no contacts to Seagate Support as of this moment.
What is the nature of the problem? Is your place of purchase being uncooperative?
10-23-2012 08:20 AM
Well AlanM. I have posted problems on the forum expecting some sort of response and help. Is that not how it is done?
How do I use your support service?
I am in Northern Ireland UK and bought this at a major computer retailer. Are you saying that if I took it back they would refund?