12-20-2012 08:57 AM - edited 12-20-2012 08:58 AM
I just purchased a Seagate Backup Plus 500GB External Hard Drive this past weekend. It seems that the computer isn't detecting the hard drive. If it's plugged in during booting, the system will not load. If it's plugged in after Windows is fully botted the computer freezes.
I read somewhere something about the BIOs needing to be changed in order to help the computer recognize that it's a hard drive & not a mouse/keyboard?
Any help will be appreciated. I know that my laptop (the Dell) needs to be replaced, as it's all kinds of messed up (broken screen, running slow, running on Vista still). So I bought the hard drive to remove all my important files (design work, software, music, photos, etc) and I don't want the computer to crash on me without having everything backed up.
12-21-2012 09:14 AM
That is strange.
Honestly, it sounds like you have a lemon there. If you can, I recommend you take it back to your place of purchase for replacement.
You can also try these things:
Boot failure when the FreeAgent drive is connected (suggested by a SeaGuru)
-Knowledge Base article - System Fails to P.O.S.T. When an External USB Drive is Connected on Bootup
-Knowledge Base article - USB Device causes XP system to hang on reboot
-Knowledge Base article - PC will not boot while Personal Storage drive is connected to system
I know you don't have a FreeAgent drive, but the troubleshooting ought to be the same.
12-26-2012 08:42 AM
I had same problem but finally figured it out. I just got for Christmas a 3 TB Seagate Backup Plus. When I connected I heard the sound that said it was recognized but none of the menus came up to install. I saw it in my Device Manager. By the way I am running Windows 8. I went to Administrative Tools and then Computer Management and Drives and saw it their but it did not have a drive letter assigned. I already had another Seagate GoFlex which was labeled X so I labeled this on Y and then not sure it choice was add or activate or something when I right click I think but I then was able to go to explore and the drive which I labeled Y did show up and I went to the .exe file and installed and all is working wel other than I have several questions to ask for clarification which I will seperate from this email. Hope this helpsI
12-28-2012 03:06 PM
Having the same problem with a 3TB Back Up Plus drive on Windows 7 64 bit. Drive is not recognized at all on both of 2 pc's I tried it on with same OS. Tried different 3.0 USB cables, 3.0 & 2.0 USB ports, and the drive doesn't show up anywhere. It does light up, feels like it's spinning, but that's all it does. USB drivers have been updated. I'm going to return it after New Year's day unless I can find an answer as to what's going on.
04-07-2013 12:24 AM
I purchased a Backup Plus 1TB about 4 months ago and my computer stopped recognizing it. I am running Vista Home Basic on a Toshiba Satellite L305 laptop.
I went to this article http://support.seagate.com/kbimg/flash/213055/2130
I opened Device Manager (I hit the Windows Key + Break and select Device Manager in the left column). I expanded Universal Serial Bus Controllers. I didn't see any yellow ! , so it appeared that everything was working OK. At the very bottom of the list, I expanded USBDeviceShare USB Device Stub and I saw an icon with a blue ? , which was also called USBDeviceShare USB Device Stub. I right-clicked on it and selected Update Driver.
After less than a minute, a window popped up which said, "Windows has successfully updated your driver software USB Mass Storage Device." Then I saw the AutoPlay window pop up and ask what I wanted to do with Seagate Backup Plus Drive (F
I also noticed that the Device Manager List had changed. USBDeviceShare USB Device Stub had disappeared and another USB Mass Storage had been added to the list.
I clicked Start, then clicked Computer and saw Seagate Backup Plus (F Success!
04-07-2013 12:40 AM
The previous post was my first.
I did not realize that when I typed the symbols for the F drive, "bracket F colon bracket", that it would be automatically converted into "bracket F smiley face".
07-06-2013 03:42 AM
Follow the below steps
Could you please try to do following to resolve the problem.
1. Run Command Prompt as an Administrator. Type cmd in Windows 8 modern UI and press cltr+shift+enter
2. Type following and say enter
reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Cont
3. Reboot the system
4. Verify if the problem has been resolved.
If after you perform the suggestions above and if drive is still not recognized please reply to this thread.