02-07-2013 09:48 PM
I ran into this problem just today. Yesterday it was fine. I've had this hard drive since Black Friday and everything worked fine. However, today, when I try and plug it in, I'm given a beeping sound, at a rate of 3-4 beats per second. No light is on. The beeping goes on for around 5 seconds. A few seconds after it finishes, the light starts flashing rapidly. I'm not able to access any files. I'm told it's a power problem so I plugged it into my iPad wall charger. But it's been 30 minutes and same problem. When I detach the top part, the light is still flashing, and when I reattach it, the beeping sounds like it's coming from the external hard drive and not the detachable part. All my music, movies, and pictures are stored on this drive. Help me!
02-18-2013 04:04 PM
Same fricking problem, its 25 beeps exactly then after two or three seconds a quick flashing light. The thing is less than 2 hours old. I think Seagate has a lemon, and for 80 dollars I am not willing to suck on it.
03-01-2013 07:04 PM
im having the same issue as well! got it black friday, and yesterday i tried hooking it up with the same issues.. ive tried 4 different computers but to no avail.. have you guys heard anything?
03-06-2013 04:22 AM
Aaanddd here the same problem.... is this maybe a bug? seems all drives have the same problem.
My drive is the following:
1TB Backup Plus Portable
03-08-2013 02:15 AM - edited 03-08-2013 02:17 AM
Here is the sound that the drive is making. Maybe someone from seagate can tell us what this means.
and are the orther with the problem also hearing this sound? or is it different.
The first hard click is me inserting the cable into the drive. so it only beeps
03-10-2013 06:28 AM
I have exactly the same problem.
I disconnected the drive before ejecting it since my mac pro stopped showing that my drive was detected despite being detected a minute ago.
Now when I plug my drive in it makes the beeping noises and just continues blinking on forever without my computer detecting it.
Seagate needs to recognize this problem now and offer a solution!
03-12-2013 06:21 PM
Same thing happened to me tonight...all the issues mentioned.
Here are a few questions...
If you go to other boards with other seagate products, they say that the hard drive is stuck and to open it up (in a clean room, whatever that is) and fix it. I would think this would void the warranty...is this correct admin person?
Also, if I have cloud space with the purchase of my external HD, before erasing all my data as you say you will on your website, why not put it in my cloud? That way I can access it when you send me the replacement. I'd even pay for the extra gig storage space...cheaper than paying hundreds of dollars to have you recover it.
Also, if I took the drive to a local recovery place, would that action still void the warranty?
What do you have to say admin person? Are you there?
03-13-2013 08:58 AM
Thanks for your participation in the our forums so far. Please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts but not necessarily on a continual or frequent basis. If you have immediate needs, your best bet is to contact Customer Service directly whether by phone, email, chat, Twitter or Facebook.
You are correct, if you were to remove the drive from its enclosure, the warranty would be void. However, sometimes there are exceptions to rules and in this scenario you could contact warranty by phone and discuss the situation prior to opening the drive:
8am - 11:30pm CT
1pm - 6pm CT
Monday - Friday
You mentioned moving data to a cloud account if the need for data recovery arises. Please take a look at this knowledge base article regarding the definition of a backup:
If an official local data recovery service retrieves your data, the warranty won't be void. For specific information about this, please get in touch with our warranty department.