Backup Plus and Seagate Slim

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Byte
pebo
Posts: 7
Registered: ‎10-06-2012
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Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-06-2012 08:38 AM

Hi!

I have the following problem:
When i plug in the Backup Plus Desktop Drive into the USB 3.0 Port, the Drive keeps on connecting and diconnecting and is not usable with the USB 3.0 Port at all. When i plug it into the USB 2.0 Port everything works fine....exept the speed ;-(

 

I tried the same with a new Seagate Backup Plus Portable -> same problem!

Please check and provide new firmware!

 

Here is my System Config:

-Windows 7 professional 64bit

 

-USB 3.0 PCIe-Card using the Renesas Chip D720200AF1
newest Firmware 4015 and Driver Version 2.1.28.0  (also tried others...did not work!)
Activating or deactivating the power oprions in the Driver did not help

-Seagate Backup+ Desk
Revision : 0503
Neueste Firmware
Version : D802
Herstellungsdatum : Samstag, 6. Oktober 2012

-Mainboard; MSI DKA790GX Platinum newest Bios Version

 

 

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Byte
pebo
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Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-08-2012 01:03 AM

Hi again!

Actually i tried another USB 3.0 PCIe-Card (also NEC/Renesas-Chip on it), but the behavior of the HD is still the same. Are there any others here facing that problem?

Please help!

...Pebo

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Byte
pebo
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Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-10-2012 01:56 PM - edited ‎10-10-2012 01:57 PM

I tried to get it working, but failed!

So I have now Firmware 4020 on the Renesas usb3.0 pcie-card and driver 2.1.36.0 but it still does not work.
I deinstalled a old Software from my pc, which was installed with my old Maxtor backup disk: Seagate Disk Wizard 11.0.8330

But I still have the same problem!!

Can you help, please?

...Pebo :smileysad:

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AlanM
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Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-11-2012 07:42 AM

Sorry, I don't know what to say at this point. Let me forward this on to some more knowledgeable people. 

<><><><><><><><><><><><><><><><><><><><><><><><><>
--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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AlanM
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Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-11-2012 08:12 AM

A few things to confirm/check. 
1) Are you using the same cable with both drives?  It would be odd to get two bad cables with the same symptom. Maybe you have one bad cable. 
2) Are you using any kind of USB 3.0 hub?
3) Are you overclocking the computer? USB 3.0 will be more sensitive to overclocking than USB 2.0. 
4) Anything in the Windows event viewer / Kernel log when the disconnects occur? 
<><><><><><><><><><><><><><><><><><><><><><><><><>
--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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Byte
pebo
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Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-11-2012 10:25 AM

here is something from the event viewer:

-System
  
-Provider
   [ Name]Disk
  
-EventID51
   [ Qualifiers]32772
  
 Level3
  
 Task0
  
 Keywords0x80000000000000
  
-TimeCreated
   [ SystemTime]2012-10-11T17:23:25.651527200Z
  
 EventRecordID317787
  
 ChannelSystem
  
 ComputerAZ-PC
  
 Security
-EventData
   \Device\Harddisk3\DR36
   030080000100000000000000330004802D0100000E0000C000000000000000000000000000000000A1BE000000000000FFFFFFFF01000000580000080000000000200A1240032040000000003C0000001090990780FAFFFFC888220780FAFFFF0000000000000000A0DCF40380FAFFFFD018FE0380FAFFFF000800000000000028000000080000000100000000000000000000000000000000000000000000000000000000000000

Binäre Daten:

In Wörtern

0000: 00800003 00000001 00000000 80040033
0008: 0000012D C000000E 00000000 00000000
0010: 00000000 00000000 0000BEA1 00000000
0018: FFFFFFFF 00000001 08000058 00000000
0020: 120A2000 40200340 00000000 0000003C
0028: 07999010 FFFFFA80 072288C8 FFFFFA80
0030: 00000000 00000000 03F4DCA0 FFFFFA80
0038: 03FE18D0 FFFFFA80 00000800 00000000
0040: 00000028 00000008 00000001 00000000
0048: 00000000 00000000 00000000 00000000
0050: 00000000 00000000

In Bytes

0000: 03 00 80 00 01 00 00 00 ..€.....
0008: 00 00 00 00 33 00 04 80 ....3..€
0010: 2D 01 00 00 0E 00 00 C0 -......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: A1 BE 00 00 00 00 00 00 ¡¾......
0030: FF FF FF FF 01 00 00 00 ÿÿÿÿ....
0038: 58 00 00 08 00 00 00 00 X.......
0040: 00 20 0A 12 40 03 20 40 . ..@. @
0048: 00 00 00 00 3C 00 00 00 ....<...
0050: 10 90 99 07 80 FA FF FF .™.€úÿÿ
0058: C8 88 22 07 80 FA FF FF Ȉ".€úÿÿ
0060: 00 00 00 00 00 00 00 00 ........
0068: A0 DC F4 03 80 FA FF FF Üô.€úÿÿ
0070: D0 18 FE 03 80 FA FF FF Ð.þ.€úÿÿ
0078: 00 08 00 00 00 00 00 00 ........
0080: 28 00 00 00 08 00 00 00 (.......
0088: 01 00 00 00 00 00 00 00 ........
0090: 00 00 00 00 00 00 00 00 ........
0098: 00 00 00 00 00 00 00 00 ........
00a0: 00 00 00 00 00 00 00 00 ........

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Byte
pebo
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Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-11-2012 10:28 AM

A few things to confirm/check. 
1) Are you using the same cable with both drives?  It would be odd to get two bad cables with the same symptom. Maybe you have one bad cable. 
I used different cables!

2) Are you using any kind of USB 3.0 hub?
No

3) Are you overclocking the computer? USB 3.0 will be more sensitive to overclocking than USB 2.0. 
No
 
4) Anything in the Windows event viewer / Kernel log when the disconnects occur?
I just posted...

or here xml view:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Disk" />
<EventID Qualifiers="32772">51</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-11T17:23:25.651527200Z" />
<EventRecordID>317787</EventRecordID>
<Channel>System</Channel>
<Computer>AZ-PC</Computer>
<Security />
</System>
- <EventData>
<Data>\Device\Harddisk3\DR36</Data>
<Binary>030080000100000000000000330004802D0100000E0000C000000000000000000000000000000000A1BE000000000000FFFFFFFF01000000580000080000000000200A1240032040000000003C0000001090990780FAFFFFC888220780FAFFFF0000000000000000A0DCF40380FAFFFFD018FE0380FAFFFF000800000000000028000000080000000100000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
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Byte
pebo
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Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-12-2012 01:55 AM

I found someone with a similar problem..maybe that helps to find the a solution:

Hello it seems that some external HDD drives /cases/docks that contains a jmicrom chip are incompatible with the NEc Renesas usb 3.0 chip found on the XPS.
Investigate before purchasing an external HDD solution. 

 

This is for completely different hardware but maybe it's a hint..
here is the link to the Dell-Forum

 

I ordered a new USB 3.0 Pci-Card: ORICO PEJUS3-2P USB3.0 PCI-E Karte mit zwei USB3.0 Ports, EtronTech EJ168A

I keep you posted!! But it still would be nice to get the Renesas-Chip-PCIe-Card working with the Seagate-Disk!!!!

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AlanM
Posts: 6,539
Registered: ‎11-02-2007

Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-12-2012 08:27 AM

Event ID 51  is a delayed write failure.

That almost always goes back to the chipset, controller, drivers, etc. 

 

I am sorry; I don't know what else to say at this point. I suggest you contact Technical Support. 

<><><><><><><><><><><><><><><><><><><><><><><><><>
--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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Byte
pebo
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Re: Backup Plus USB 3.0 Renesas Electronics Problem

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‎10-13-2012 07:47 AM

Good news!!

 

I exchanged the Renesas USB 3.0 PCIe Card with another card with a ETRON-Chip! Now it works smoothly!

So i would recommend to everyone having that problem with USB 3.0 and WINDOWS 7 -> Do not use the USB 3.0 Renesas Electronics PCIe-Card!!!

My new (working without any problem) Card is called:

 

ORICO PEJUS3-2P USB3.0 PCI-E Karte mit zwei USB3.0 Ports, EtronTech EJ168A



Be carefull when you choose your card from this Company, because they have the Renesas/USB3-Combi as well!!


 

Happy Backup!!

...Pebo  :smileyhappy:

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