08-11-2012 02:32 AM
Hi! I've been using my Backup Plus (1 TB) with a laptot whose operating system is Ubuntu. Yesterday I upgraded the OS (leaving the BP connected to the laptop), and now it works no more, even if connected to a Windows 7 pc. Moreover, when I connect the device to a pc, it makes a strange noise and after a while the LED starts blinking. Do I have any hope to save my data - and my device?
08-13-2012 06:12 AM
It is definitely recommended that you DISconnect any external storage device when doing something like upgrading or installing or reinstalling your OS. Sorry. :-(
Please try the following link: http://knowledge.seagate.com/articles/en_US/FAQ/21
10-16-2012 06:56 AM
I'm experiencing the same situation after having to do a hard power-down.
I have gone through the Troubleshooter linked above, but the PC doesn't see the HD at all so none of the steps there help. I have also tried connecting to a different computer, but the HD acts the same (nothing for a while and then blinking light).
Was there any solution found? Is there another way to access the drive?
10-16-2012 07:39 AM
I am sorry; at this point your best option is to talk to a data recovery company.
Seagate Services is one option.