11-15-2012 05:03 PM
So, I really hope I'm not just missing something incredibly obvious here, but I'm having trouble creating a Cloud Storage account. I purchased a 1TB Backup Plus yesterday, installed the Dashboard, and registered it as per the instructions. When I click on the cloud icon, the "Manage" tab automatically opens with fileds to enter a user name and password, but no option to create an account. On the right side of the window, it says "If you don't have a cloud storage account, please check your registration email for instructions."
Off I went to check the email, thinking that would help. Instead, the email instructs me to click on the cloud icon, then the Manage tab, then to "Click the Create a new account link."
There is no such link for me.
Essentially, my questions is, am I not entitled to create a cloud storage account with this particular hard drive, or is this an error of some sort? (I'm running Windows 7, if that makes any difference at all).
11-16-2012 07:07 AM
OK, here's the process as I understand it.
1. Register the drive.
2. You'll get the email confirmation.
3. Register for the cloud by clicking the “Create and Activate your cloud account today” link in that email.
(If you didn't get the email, register again at: https://www.onlineregister.com/seagate and also check your Spam filter.)
4. The Nero site should then display in your browser. IE9 is recommended.
Your info should be auto-filled and then you can fill in the password and click the "I accept" button and then Create.
5. Sign into the Cloud from Dashboard. The registered email, and the password you just created.
That should be it.
If there is some sort of problem in between steps 2 and 5, please refer to Nero for assistance.
11-17-2012 05:19 AM
I have registered 3 times, and my confirmation email does not include a link to create a cloud account. Instead it states that I should have a link on my dashboard, which I don't (my dashboard is up to date and I have "hovered" over all of the icons). This is a Seagate issue, not a Nero one, because I cannot even get to a link to create an account. I have emailed your tech support maybe 5 times now and they have not been any help either.
11-17-2012 01:05 PM
I've registered three or four times now, and each time I get the same email telling me to create a new account via the link within my Dashboard. There is no link, and nothing populates when I hopver over any of the icons (besides it saying "cloud" or "backup plus".
The cloud storage is not really essential, but I would like to be able to use it.
11-18-2012 10:54 AM
I have also tried to create a cloud account. I received an e-mail telling me my account was activated but when I try to log in it fails telling me to click on a link in the e-mail.... but there is NO link. I keep trying but I keep getting the message "Your account is not yet activated. Please click on the activation link in the e-mail that was sent to you". But there is no link.
11-18-2012 06:01 PM
Ok. Seagate's customer service offers two options. Call them (an international call for me, as I am in Australia), or allow them remote access to my PC. I will make the phone call if I must, but I'm not going to allow remote access for what is clearly just an issue with them not having sent me an email.
When I contacted Nero, all they would/could tell me is that because I don't have a Nero serial number for the cloud storage, they can't help me, and I should continue to discuss this with Seagate.
I bought the hard drive because that's what I needed, and the cloud storage is a bonus -- but I still want to know WHY this isn't working. I'm not the only one having the problem.
Is there any way for Seagate to simply email us the link to create an account? My dashboard is up to date (version 184.108.40.206).
11-22-2012 01:02 AM
I too am having the same problem, I've tried regestering 4 times, same email saying use dashboard to create account within cloud 'Manage ' tab but hey ! no option to create . . . . . . . !
Why would this still be a problem if it's been a known issue????????
Please help!!!!! or refund!!!!!! and I'll get another device with a cloud service that actually is accessible
11-25-2012 09:56 PM - edited 11-25-2012 09:57 PM
I received an email from customer service saying this issue will be fixed on Monday, through the Dashboard. Lets cross fingers....