08-08-2012 10:34 PM - last edited on 08-08-2012 10:47 PM by MrMatthew
I got a new Seagate 1TB 3.0 external hard disk yesterday. When I connect the hard disk to my computer which runs windows 7 the hard disk is not recognized. I tried connecting the hard disk in different USB ports on front panel, still doesn't recognize.However, I see a steady green LED light ON. I went over to my friend's place and connected to his computer it recognizes the device immediately and works just fine, he runs Windows 7 too. I checked under device manager in my computer and it doesn't show the drive at all. I have no idea what could be wrong. Does it have to do anything to do with the drivers?? Also to note is my friend has internet on his machine and I don't. Is the internet connection required to install the drivers for the 1st mime. Does it has anything to do with the partition cos I have 4 drives (C,D,E,F) where as he has only two (C,D). Any help is greatly appreciated. Thank you.
Model # STAX1000302
Serial # [Edited: Removed personal information per the community rules and regulations.]
08-09-2012 03:35 AM
It might just be that the drive wants to use drive letter F: but on your machine that is already taken.
Try changing the drive letter for your external drive in Windows Disk Management
08-10-2012 08:28 AM
If you have a Backup Plus drive, a steady white light is normal and as it should appear. Let us know if you have any other questions.
01-08-2013 05:56 AM
i use 1tb external HDD with external power supply.
my hard disc runs for ten seconds when plugged and the running sound gets mute but the white light remains glowing.
the HDD is not at all recognized in any computers, xp or Win 7.
01-10-2013 07:40 AM
I am sorry to hear that.
I recommend you follow the steps here:
02-04-2013 12:40 PM
I'm having a similar problem. Used to work, now it doesn't.
Green light flashes on device, light off sometimes when the device is moved slightly.
Computer makes the sound that it recognises a USB connection. Then it may make the USB disconnecting sound.
Nothing appears in My Computer.
E: is taken (HP Tools)
Q: is called "local disk" (no idea what that is, it says "not accessible, access denied")
Hope somebody can help.