02-01-2014 03:25 PM
I've bought a Seagate 1TB Backup Plus a little over a month ago and whilst installed and working fine its stopped working tonight. The drive is not recognised by the computer (HP Pavilion running on Windows 8) and the white light only comes on for a short period before it goes off. When plugging in, there is a faint whirring for a very short time and then it goes silent and shortly thereafter the light goes out. If you take the bar section out the light stays on but refit to the body and the same thing happens as described above. I've also tried it on another laptop and again there is no recognition and same happens as on the HP. I'm really concerned as no cloud backup and irreplaceable photos are currently stored on it.
Any suggestions welcome - not happy.
02-04-2014 12:59 PM
Can you remove the drive from its base, then connect it to an internal SATA controller on your computer? Is it accessible when you do this?
Have you tried another USB cable with the drive?
02-05-2014 11:19 AM
I have the same problem here... but mine was the light doesn't go off... it wasn't really recognizable... i tried connecting it in the internal SATA but nothing... what could be the problem? please help. i have important files in it...
02-07-2014 09:31 AM
Was it detected in Device Manager and Disk Management when you attached it to the SATA controller?
Right-click COMPUTER > select MANAGE > open STORAGE > open DISK MANAGEMENT
02-12-2014 11:13 AM
The brief "whirring" sound is very similar to a problem I was having. I was able to fix mine (though voiding the warranty) via the following thread:
It is worth having a look. I was able to retrieve all of my files but one using the approach noted by "JoeRogan99".
02-13-2014 11:46 AM
This is my second Seagate Backup Plus 1 TB. The first one stopped working although I did nothing wrong... but took it back to BestBuy and they simply gave me another one. The new one has also stopped working. I'm about to lose a bunch of data. I've never removed the drive without ejecting it first. It simply makes a whirling noise when plugged in and then stops. The light comes on for 2 secs then goes off. When I separate the drive from the USB attachment... the light stays on... Just goes off when all connected and plugged in.
It appears their is a design error with this drive as I've found many complaints about this device.
What is Seagate doing for it's customers to correct this problem?
02-14-2014 08:46 AM
For testing purposes, are you able to detach the cable and module on the bottom of the drive, then connect it internally to a SATA connector on your computer? If so, is the drive visible in Device Manager and Disk Management?