06-25-2012 08:57 PM - edited 06-25-2012 09:01 PM
When I try to download the dashboard an error message pops up at the end. What it says is below . Any ideas?
ERROR 1920.Service Seagate Dashboard Services(Seagate Dashboard Services)Verify that you have sufficient privileges to start Seagate Dashboard services.
Solved! Go to Solution.
07-11-2012 05:05 AM
I am having the same problem. Where would I find the new version of the software?
UPDATE: mine still won't go on right, I called Seagate and there techs are supposed to be working on it. Don't know what the problem is but I will post when they find out.
07-13-2012 05:22 PM
I could not get a solution from Seagate. I have decided to go in a different direction. I have downloaded the new version of Cobian (which is free), and I am now using the Seagate drive as a "dumb" drive using the Cobian backup software. It is wonderful.
07-13-2012 06:19 PM
The drive is/was always a "dumb drive", it is just software on your PC that uses the dumb drive in smart ways.
Thanks for the great tip about Cobian backup though. If I ever need backup software I will keep that one in mind, it looks far better than the seagate bundled software.
10-25-2012 12:12 PM
I too was having the problem where the Dashboard installation would error out when trying to start the service.
I too tried to get the latest software from the Seagate site (and I did)... However, this did NOT fix the problem.
So, dug a little deeper into what the real cause(s) might be...
It turns out, that if you install the Dashboard software on a standalone machine, that everything is just fine. However, if you happen to be on a windows machine, that is running via an Active Directory (AD) login over a network... THEN the installation never seems to work.
Open up "Services"...
Sort alphabetically, and then scroll down to Seagate...
Double-click the Seagate service...
Now, on the "log on" tab, enter a user name that has administrator rights to the machine.
One caveat... Although I personally have administrator rights to my work computer, I was not able to simply run the service. You MUST enter your network login in the log on tab for it to work (example: "DomainName\Username")
This is what fixed it for me. I love how the software will even backup my Facebook pictures!
10-26-2012 06:08 AM
I definitely recommend that you try what digitaldart has suggested.
If you're still having problems, Seagate Support can assist, but it requires you contact them by phone if at all possible.