Backup Plus and Seagate Slim

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weasel240
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weasel240
Posts: 1
Registered: ‎07-11-2012
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problem with I/O errors

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‎07-11-2012 03:25 PM

I bought the external backup plus hard drive. My computer is window 7 and window XP. I have not try on Window XP yet. I want to do Window 7 first. It created a backup about half way, and it says it fail backup because I/O error device, and the code is 0x8078012D. So I really do not know what is the code mean. It ran OK and I tried to copy on manually, and it is working. I tried to use the window backup utilities that came with the window. Can you tell me what is the code mean?

Thanks

 

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AlanM
Posts: 6,539
Registered: ‎11-02-2007
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Re: problem with I/O errors

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‎07-12-2012 06:47 AM

Could I ask you to please do two troubleshooting steps?

 

1) Uninstall the Dashboard software.

Reboot the computer.

Download and install this latest version.

 

2) Test the drive with SeaTools for Windows.

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Give a hoot. Backup your data on a second storage media.
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