04-26-2012 04:34 AM - edited 04-26-2012 05:02 AM
I'm leaning towards not returning it... HD Sentinel says it is 100% fine though I realize it cannot predict the future and that noise might be slowly wearing it down. It's only going to be used for Fraps recording so it won't be the end of the world if it dies and it is making the noise only on rare occasions now (I don't know if that has anything to do with moving it to the intel Sata 6 port or if its just coincidental and it just makes more noise on the first day of activity Edit: LOL it just did it 4 times in a few minutes just now, weird how random it is!). I'll wait to see what happens with Seagate's investigation into it.
Chaos I agree with your comment, its the uncertainty of not knowing whether or not this is actually a fault that is most annoying, it would have been simpler if it was just DAO and I could have immediately returned it. Xenon I see where you're coming from but lets not put him off posting any updates in this thread, he is aware this is a real issue now and he's got them looking into it seriously (I hope) so all we can do now is wait.
Thanks Cant, I appreciate this drive is much cheaper (and possibly better performing) than the rest but its still quite an investment so I hope Seagate resolve the matter asap. Thanks for your efforts ![]()
04-26-2012 04:47 AM
@ Xenon, if I'm a cheeleader you should read some more of my posts, I don't know of any cheerleader that recommends ppl send the drive back for a refund if they are still in the qualifying period, nor a cheerleader who openly has stated he feels a certain product line isn't that good (not this one btw) and, the company allows this, I've never been told not to be honest about things, not once,
You have every right to not be happy, but starting that old deflame against the company because it hasn't established whether the drive is at fault or the user yet, they can only issue an update once the fault has been replicated in the lab and some new parameters written for it, I've seen one that is suffering from this that it's possible the dock it's in is helping cause it, infact as I use a dock myself and at times have slotted the 3TB into it it may well be that was the times when mine made the noise, can't say for sure though,
All the other users seem to be happy to hope for a fix and willing to wait for one without the dissent that's now coming from you, if you can get your money back I suggest you do so, that way nobody owes you anything do they, but should you be willing to wait for a fix then you are quite welcome and I will try to assist you and others if I can by suggesting you check the silly things first, if you look in my 3TB sticky set up thread you will see I had a sata lead come loose myself and this caused me problems, but I hadn't checked it and assumed when I fitted things they were right first time, sadly in a case with no cable management one had come loose and until I did a full check I could've gone route one and blamed the HDD,
Anyway, this is being looked into but you will have to be patient for any fixes as there is no point issuing one that next week ppl are back saying there is now another problem,
Rah Rah Kid.![]()
04-26-2012 04:52 AM - edited 04-26-2012 05:03 AM
I'll chirp in again
,
might be useful for Mac people....
hdapm OSX LaunchDeamon gets this drive in the line...
No more chirps, Load Cycle Count attribute steady.... Dead silent.
And conveniently gets run every startup or login.
Before hdapm, LCC was climbing almost by a minute.. Over 3K in 10 days.... Compare that to 3K for an old Hitachi in 3 years.
Drive is actually phenomenal, before hdapm and after... (2TB Barracuda, that is)
best,
D
04-26-2012 07:13 AM - edited 04-26-2012 07:14 AM
Cantbecanit wrote:@ Xenon, if I'm a cheeleader you should read some more of my posts, I don't know of any cheerleader that recommends ppl send the drive back for a refund if they are still in the qualifying period, nor a cheerleader who openly has stated he feels a certain product line isn't that good (not this one btw) and, the company allows this, I've never been told not to be honest about things, not once,
You have every right to not be happy, but starting that old deflame against the company because it hasn't established whether the drive is at fault or the user yet, they can only issue an update once the fault has been replicated in the lab and some new parameters written for it, I've seen one that is suffering from this that it's possible the dock it's in is helping cause it, infact as I use a dock myself and at times have slotted the 3TB into it it may well be that was the times when mine made the noise, can't say for sure though,
All the other users seem to be happy to hope for a fix and willing to wait for one without the dissent that's now coming from you, if you can get your money back I suggest you do so, that way nobody owes you anything do they, but should you be willing to wait for a fix then you are quite welcome and I will try to assist you and others if I can by suggesting you check the silly things first, if you look in my 3TB sticky set up thread you will see I had a sata lead come loose myself and this caused me problems, but I hadn't checked it and assumed when I fitted things they were right first time, sadly in a case with no cable management one had come loose and until I did a full check I could've gone route one and blamed the HDD,
Anyway, this is being looked into but you will have to be patient for any fixes as there is no point issuing one that next week ppl are back saying there is now another problem,
Rah Rah Kid.
I agree that you do seem like a nice person and want to be helpful and you have been helpful passing this info along to the right people. However, I feel like you have been unhelpful in some ways such as how you consistently try to shift blame onto everything EXCEPT the drive itself. It's almost as if you're so caught up with the Seagate name that you can't allow yourself to think that there couldn't possibly be something wrong with the drive itself. Another thing is that it seems like you don't really read peoples posts before you reply as a lot of the suggestions that you make have already been discussed and proven false. Some examples are...
- You tried to say that it might be a Windows issue yet there are users who have posted that they are using MAC.
- You tired to say that it might be a case issue yet there are enough people posting here and clearly we don't all have the same case.
- You tried saying that it might be caused by the drive being in a dock yet I'm not using a dock and neither are several other people in this thread as well.
You suggested all of these things without actually taking into account all the facts that are all laid out in this thread. Like I said though it seems like you simply pick and choose what you want to read and then you make comments that don't really flow with the conversation. Another good example is right there in your last post, you suggested that I return my drives and get my money back yet in my POST #47 I already explained my situation on that topic. So clearly this proves that you do not read everything before replying.
As for saying that I am trying to defame Seagate, once again you clearly do not read my posts as I have stated NUMEROUS TIMES that I am not here to bash however I am a little upset off by the whole situation so yeah I probably take cheap shots here and there. But when it comes down to it I am just here for answers and resolutions. Lest we forget who started this thread! Furthermore, I don't think that Seagate needs my help when it comes to "defaming" as judging from the threads that I have been reading over the course of the last week, with all the silly issues that people have with their Seagate drives and their infamous 7200.11 issue. Clearly Seagate does a good enough job creating a bad name for themselves all on their own without help from me. And like I said numerous times as well, in my opinion there is no excuse for these kinda silly issues especially from a company who has been making hard drives since 1978! It's not like hard drives have changed that much in the last 34 years to justify stupid issues like this.
04-26-2012 08:54 AM
I decided to just return it and sent it off this afternoon, otherwise whenever I hear the noise I would have just worried about it and how long the drive will last. I will definitely rebuy it once Seagate figure out what is wrong with it as it seemed an excellent drive to me apart from the ominous chirping. I'll follow this thread in the mean time and await updates. Also the day after I bought it Dabs lowered the price from £131 to £125 so I should be able to get it cheaper if and when I do reorder it.
04-26-2012 09:53 AM
Turning APM off completely fixes the issue. Havent heard a single 'chirp' since I turned it off today using CrystalDiskInfo. LCC stopped climbing superfast too (got 124 in just over a day!). Only problem is that it turns back on after resets...
Here is to hoping Seagate fixes the issue soon...permanently.
04-26-2012 10:37 AM - edited 04-26-2012 10:38 AM
BLueStone wrote:Turning APM off completely fixes the issue. Havent heard a single 'chirp' since I turned it off today using CrystalDiskInfo. LCC stopped climbing superfast too (got 124 in just over a day!). Only problem is that it turns back on after resets...
Here is to hoping Seagate fixes the issue soon...permanently.
I know that when I was reading about the 7200.11 drive issues they were able to get into the drive FW manager using a Serial TTL converter connected to the drives UART port. I actually happened to have a serial ttl converter that I use for automotive ECU hacking so I decided to give it a try. I was able to get into the drives FW manager. I know there has to be something inside this FW manager that will allow you to change/disable APM but I just don't have the necessary list of commands to do it. I know it works because I found the command to clear out the SMART data on the device which I did and was successful in resetting all the SMART data back to 0. So it's definitely working but now I just need to research some more and find a list of commands for this interface.
Anyone interested in what I'm talking about can reference the thread below...
http://www.msfn.org/board/topic/128807-the-solutio
04-26-2012 10:38 AM
So I would imagine if it is solely APM being on that's causing it then it would be relatively easy and quick to make a firmware update removing it?
04-26-2012 02:38 PM - edited 04-26-2012 03:25 PM
@ Xenon Ok, let me try to explain it to you
Things I can't do
Remember everything prior written in a thread, I deal with up to 20 different ones per day
Be correct all the time as I'm not a PC tech, I'm someone who does know a bit about them though
Diagnose 100% of the time from 3000 miles away deaf and blind
-------------------------------------------
Things I can do
Try to offer solutions
With PC hardware you have all different components that have to be able to work with thousands of others, sometimes they don't like each other, there was a time you couldn't use certain AMD processors with ATi graphic cards, now they are one, this chirp could be something as simple as a usb device interupting at intervals, it could be the APM and as the Momentus XT doesn't support APM and is a latest gen drive I suspect this is what will turn out to be the problem and Seagate will offer an optional FW update to remove the function, but that doesn't happen in a day, one man asks another who tells another who the asks another and so on until the lab delivers a working version, then it's released to the public, only the irresponsible would release it untried, and the whole thing could be limited to one vendors kit with another, i.e Asus MB doesn't like Seagate drive etc, as the whole lot are trying to outdo each other with the latest and greatest new thing it's no surprise a bug does surface, Microsoft are constantly tweaking the O/S, the O/S plays a major part in what the HDD does so it's not unreasonable to suspect driver issues either, I'm reluctant to blame the drive because until all other avenues have been exhausted we simply don't know if it is the drive, and what good am I to anyone if all I have to say is.....you'll have to rma it mate, and if I do how pleased are folks going to be if it comes back no fault because I didn't mention something I know that would sort it in a matter of minutes,
About the flaming of the company, you admit you've posted a couple of niggle comments, well that doesn't help anyone getting it sorted and the outside onlooker will see it as a don't go near comment, and the really hillarious thing I've noticed over the last 3 years is how quick folks are to jump on things simply because Seagate had a publicised FW fault, nobody mentions the Samsung fiasco with the Spinpoints though do they, and that was when Samsung made the drives, I have a free agent that is dying early, but the kicker is it has a Samsung HDD in it as Seagate fitted Samsung drives to them for a while,
Now, lets hope to get this resolved asap, so leave out the snipe comments and work with everyone towards identifying how and when it happens and hopefully a pattern will emerge and it can be nailed down pdq, and it may even turn out to be a bios setting, everything you enable or connect talks to the HDD, if one is sending rogue signals your HDD will respond to it, so maybe unplugging all connected devices one at a time may reveal something if it then stops,
Of course, it could still be a fault with the drives themselves, but lets remove the spot before we go for the arm amputation heh.
Regards Cant.
04-26-2012 04:16 PM
I figured out a temporary solution for all the 'chirping'. Should automatically disable APM on resets, standby, etc.
Try at your own risk, I am not responsible for anything. Just sharing a fix that works for me:
1- Download quietHDD
2- Extract the package
3- Run quietHDD
4- Right-click on the quietHDD icon in the taskbar and click 'Disable HDD APM now'
5- APM is now disabled
6- Create a shortcut of quietHDD.exe and place it in the startmenu 'startup' folder (for all users).
7- This should autostart quietHDD on restarts, etc. with disabled APM settings...
8- Enjoy the market's fastest and now QUIET HDD!
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